Oplus — Oplus and Snapdeal ditch their customer

Subject:
Oplus Xonphone5 purchased from Snapdeal in Nov 2014 - product stopped working in July 2015 - Oplus and Snapdeal refuse to provide support ...


I am providing your invoice number, order number, your complaint ticket number and your final response [which is a blatant lie!]


INVOICE NUMBER : FDC943/14-15/32203
INVOICE DATE : 03-NOV-2014
Complaint ticket No.[protected]


This email is with regard to your request 05365316.


Our courier partner attempted to pick-up your product [FREE:1]Oplus XonPhone 5 (Color: Grey)[FREE: Free 2600 mAh Powerbank Worth Rs 599 ] of Snapdeal Order No. [protected] but was unsuccessful.

Dear SNOjha,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Ref: Snapdeal Order No. [protected]
I have been receiving a call from Snapdeal Social Media Cell after every 2-3 days. Their only excuse is that they are not able to arrange for courier to pick up the faulty Oplus phone. As previously stated by me, the Oplus mobile was purchased from Snapdeal in November 2014 and it stopped working in July 2015 (within warranty period). Both Snapdeal and Oplus promised for pick-up of faulty phone through courier but it has not happened during last 2 months.

The excuses being offered by Snapdeal:
1. The courier service for delivery and pick-up are different
2. The pick-up courier service for your area is not available.
3. We have advised the Courier service - unfortunately they have been delaying the process.
4. Allow us 4-5 more days, we shall arrange for pick-up.
5. We shall manage manual complaint booking and pick-up will be done.

Now I fear that Snapdeal will spend two more months will similar pretensions and excuses and the product warranty will be over.

I am planning to file a petition in consumer court latest by next week.

Hi SNOjha,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

I sent the Oplus mobile to the address, as stated in an email of Snapdeal, on 30th September 2015.

On tracking the courier dispatch, I learnt just now that "Shipment Returned due to Receiver Shifted."

Please see the snap-shot of courier tracking - anyone can do it again.

In not this a malicious act of Snapdeal!!

Tracking Results


To track your consignment please enter any combination o[censored]p to 25 DTDC tracking numbers, seperated by comma:


Select Number: AWB/ Consignment Number Reference Number
Enter Number: V24229961


Detailed Result

Tracking No.: V24229961 Reference No.:


Shipment Dates


Origin:
BOLPUR - SRINIKETAN ROAD - BIRBHUM Booking Date Thursday, October, 01, 2015 Status RTO_INTR
Destination:
DELHI Status Date Thu, Oct, 01, 2015

Shipment Facts

No. of Pieces

Doc Type

Service Type 1 Document PREMIUM EXPRESS PRODUCT-METRO PLUS
Shipment Travel History

Status

Location

Time

Remarks


Thu, Oct 01, 2015
Processed & Dispatched from DTDC APEX KOLKATA APEX(AIR-SF-AC), KOLKATA 12:00 AM
Shipment Booked SAITHIA SUB BRANCH, BIRBHUM 01:06 AM
Arrived at DTDC Facility MAHIPALPUR BRANCH, DELHI 07:04 AM
Arrived at DTDC APEX AIRPORT APEX, DELHI 12:27 PM
Processed & Dispatched from DTDC APEX AIRPORT APEX, DELHI 12:38 PM
MAHIPALPUR BRANCH, DELHI 02:27 PM
Shipment Returned from DTDC Local Facility MAHIPALPUR BRANCH, DELHI 04:46 PM Shipment Returned due to RECEIVER SHIFTED

I sent the Oplus mobile phone again (3rd time) to a new address provided by Snapdeal through Speed Post (India Post) . It (Receipt EW[protected]IN) returned back to me again due to non-delivery.

Whether Snapdeal is a fake organization or it fakes it's address!

My request for full refund of Oplus price (Rs.7999) under warranty has not been addressed so far.

Consumers - DONOT SHOP FROM SNAPDEAL. IT IS A DUPING COMPANY! See my experience.

SNAPDEAL and OPLUS Mobile are really a fake companies.

Even if there is no appropriate legal framework to deal with such companies,

let the Consumers black list them for their demeanors and duping!