[Resolved] Reliance Fresh — Unavailability of goods listed in newspaper

hgarg25

from Delhi, Delhi

Address:

New Delhi, Delhi

I am extremely disappointed with your Reliance Fresh services and availability of stock.

There was a full page advertisement in the multimedia, this weekend with the HAPPY INDEPENDENCE DAY Offers.

It displayed an offer on McCain food, maggi, tomato sauce, etc .

There were a list of outlets mentioned at the bottom of the page where this offer was available. I was planning to buy many varieties of food.

From the day this advertisement got published, I and my wife are running pillar to post to grab this offer ON 15 AUGUST in the morning, but unfortunately the stock in not available to the store at PRASHANT VIHAR.

I register a complaint againt the same, afterwards, the manager Mr.NEERAJ([protected]) approached and asked to deliever the goods to the doorstep for which the list of goods needed is given to him for the delivery.

I kept calling them daily, personally visited them and the stock hadn't reached the stores. We were awaited for the delivery, for which we cant buy it from another store also.

This is highly disappointing and I am shocked to see this kind of services from a brand like Reliance.

A full page advertisement is put in a well known newspaper with an offer valid for 3 days and then the stock is not even available in market for customers to buy. Very poor supply chain management.

They have definitely lost a customer here, which in turn means a lot more customers lost thru' bad word of mouth spread through me. And they are not even aware how many more would have faced this inconvenience and haven't reported. These customers would have just switched to the competition without Reliance even knowing about it.

Thank you for delivering me this negative moment of truth.

Your ex-customer.
CHANDER PRAKASH
Reliance Card No. – [protected]
Mobile no. [protected]
Email me with a reply [protected]@rediffmail.com

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Aug 14, 2020

Complaint marked as Resolved

Reliance Fresh customer support has been notified about the posted complaint.

Aug 20, 2014

Updated by hgarg25 I am extremely disappointed with your Reliance Fresh services and availability of stock.

There was a full page advertisement in the multimedia, this weekend with the HAPPY INDEPENDENCE DAY Offers.

It displayed an offer on McCain food, maggi, tomato sauce, etc .

There were a list of outlets mentioned at the bottom of the page where this offer was available. I was planning to buy many varieties of food.

From the day this advertisement got published, I and my wife are running pillar to post to grab this offer ON 15 AUGUST in the morning, but unfortunately the stock in not available to the store at PRASHANT VIHAR.

I register a complaint againt the same, afterwards, the manager Mr.NEERAJ([protected]) approached and asked to deliever the goods to the doorstep for which the list of goods needed is given to him for the delivery.

I kept calling them daily, personally visited them and the stock hadn't reached the stores. We were awaited for the delivery, for which we cant buy it from another store also.

This is highly disappointing and I am shocked to see this kind of services from a brand like Reliance.

A full page advertisement is put in a well known newspaper with an offer valid for 3 days and then the stock is not even available in market for customers to buy. Very poor supply chain management.

They have definitely lost a customer here, which in turn means a lot more customers lost thru' bad word of mouth spread through me. And they are not even aware how many more would have faced this inconvenience and haven't reported. These customers would have just switched to the competition without Reliance even knowing about it.

Thank you for delivering me this negative moment of truth.

Your ex-customer.

CHANDER PRAKASH

Reliance Card No. – [protected]
Mobile no. [protected]
Email me with a reply [protected]@rediffmail.com