Samsonite India — broken suitcases

Address:

Vasant Kunj, 110070

1. I have a suitcase purchased in edinburgh, scotland, uk in july 2015. I am using it sparingly. Recently i travelled to germany and packed my suitcase the night before my flight. To my surprise, in the morning, the shell of the suitcase had cracked near the trolley handle base. I had no option but took some scotch tape from the hotel reception and pasted it firmly all around and checked in the luggage. The suitcase arrived safely. While buying the suitcase i was informed it has a 20 year warranty and is unbreakable. Pls let me know if samsonite will look into my complaint and offer me a replacement.
As the cracked shell is not very clear in photo, i am sending a video as well.

2. I have another trolley bag which normally i carry in hand luggage. The rubber from one of its wheel has come out. Pls let me know if to is covered in any kind of warranty and even if not, from where i can get it repaired.

Thanks
Arvind goenka
New delhi.
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