Samsonite India — Cheated by warranty claims

Website:

www.samsoniteindia.com

I purchased a Samsonite suitcase in 2014 from RAYON D'OR, Paris. In two years the suitcase has started coming apart...apparently the material used was very low quality. Since I was told that it has 5 year international warranty, I went to Samsonite store at Phoenix Market City, Kurla, Mumbai, India. The salesman Santosh Jadhav was very arrogant and rude and returned the suitcase without repairing (After keeping it with them for 10 days). When I asked why it has not been repaired, he very rudely said "Why don't you go and read the warranty card". Let me clarify here that the warranty card does not have any details of what is not covered in warranty. It just says "Limited 5 Year Global Warranty". Attached are the pics.


If you cant repair, you should replace it in warranty period. Please read your repair policy here https://shop.samsonite.com/serviceandrepairs.html


It clearly says that the product should be replaced since it is covered in warranty and is unrepairable.


I purchased from Samsonite hoping that it is a big brand and will offer good quality and some integrity. But am disappointed with both. Will never buy Samsonite again!