Samsonite India — Defect and old stock

Address:

Samsonite, mantri square mall, bangalore

This FRAUD COMPANY American tourister by Samsonite SOLD ME A 2019 MANUFACTURED BAG AND JUST 25 DAYS INTO THE USAGE FOR NOT MORE THAN 3 -4 TIMES, THE BAG IS TEARING OFF ITSELF COZ OF THE OLD MATERIAL USED. The images clearly show the lines and the holes. Just like old sarees when the material is old it forms holes and tears that's exactly the case. I see that this platform hasn't taken my case seriously yet as this is the 2nd time i am complaining. American tourister has no customer call number that is functioning. Their dealers are absolutely ruthless and rude.

I hope i am respected as a customer.

I EXPECT THIS PLATFORM TO TAKE THIS SERIOUSLY AND GET ME A REPLACEMENT.