Samsonite India — Developed crack in my suitcase

I am regular user of Samsonite luggage,
Purchased this Suitcase in 2018, used only 3-4 times during my recent air travel post COVID time, developed crack which is unexpected,
Appears material defective.
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Samsonite India customer support has been notified about the posted complaint.
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Though I received a call and assured of replacement, my problem not yet resolved

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