Samsonite India — Kamiliant zulu 81 cms suitcase damaged in one single domestic travel

Address:	Mumbai City, Maharashtra, 411014
Website:	www.samsoniteindia.com

Hi team,

This is to bring to your notice that i bought a kamiliant zulu 81 cms suit case from lucknow yesterday 29th june.
I took a flight from lucknow to pune today 30th june and i see that the bag is already damaged in its first usage.
The edges are cut on 2 sides. The wheels are scratched. How is this possible and what brand quality is this??? We pay big money to buy these products and in trust that they will last a few years.
I am extremely disappointed and sad that i wasted money on the wrong product.
To top it up: i have been interacting with the ravi bhamre: assistant director – customer care. Samsonite south asia pvt. Ltd. And the response and support i have received is way below the mark. They have flatly refused to compensate me and infact told me that they would charge for the repairs.
They have my suitcase in wontheir custody and no longer are bothered to reply to any of my emails. This issue has been pending for about a month now!!