Samsonite India — Laptop bag zip not function and stitch damaged

Address:

600041

Dear sir/madam,

I have purchased our laptop bag on September2014 part no.84Z009001 multi no.[protected] in vidco store, after 16 months later that zip not function properly and some stitches damaged it was reported to our customer service and they replaced the normal zip and repair the damaged part after some day it was damaged again it's looking very worst condition.I am unable to bring anywhere try to understand my situation and kindly replace it immediately.