Samsonite India — New secure, service not getting

Address:

Nashik, Maharashtra, 422002

I bought latest product "new secure" in last month for travelling abroad, but inside bag supporting bets holder is break, the material quality of plastic is very brittle it's cracked and when I'm going to show the store in Nashik at college road shop they said me that for repairing that they require at least 20 days and ignore me. I'm surprised for newly purchased highend quality product they not support me to fix the problem but in emergency I'm purchased another travel bag for touring of 15 k.