Samsonite India — Repair damaged product

I am a loyal Samsonite customer. I had purchased 5 samsonite trolley suitcases from Bagzone, Abids, Hyderabad on
17th december 2019, amounting to Rs. 70, 000.

The purchased luggage is still under GLOBAL LIMITED WARRANTY.
I had couriered one of the bags to Pune via Tirupati couriers, Hyderabad, in May 2022.
But unfortunately, the bag was damaged in transit. one of its side edge and wheels were damaged.
I had gone to the store from where I had purchased the bag and requested them to repair it since it was nearly new, as it had been unused since 2019 (due to covid travel restrictions) till may 2022.
The authorized personnel at the store politely explained to us and helped us with the service centre person who came to examine the bag and he too politely declined their( company's) inability to repair the bag. The store incharge also suggested that we write to the company regarding the same.

This is not a complaint against Bagzone for their inability to repair the bag, since it is clearly mentioned in the waranty that the bag will not be taken up for repairs:

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation o[censored]nusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

This is a question for Samsonite, one of the world's leading luggage companies( and the only trustworthy company for people like me, who feel that all other luggage companies do not exist, except SAMSONITE.)
in your warranty page it is mentioned that:

REPAIRS PERFORMED BY ANYONE OTHER THAN AN AUTHORIZED REPAIR AGENT WILL VOID THIS WARRANTY.

here i would like to ask my most trusted brand, how and where should i get my bag repaired if your authorized service centre/ company is unable to help me out?
since according to your warranty rules, if I get the bag repaired from somewhere else, my warranty becomes void.

the courier company is dilly dallying and denying that the bag was damaged from their side.
The Samsonite sevice centre is unable to take up the repairs since it does not come under their limited global warranty rules.

I would like a solution as to what should i do with bag, since i am unable to take it to other repair centres and SAMSONITE is unable to repair it.
PLEASE EXPLAIN : HOW CAN A COMPANY WHO HAS MANUFACTURED THE BAG, BE UNABLE TO REPAIR IT?
I am willing to pay the charges to get it repaired from the company.
through this forum, which seems to be helping consumers with their issues with companies,
I hereby request the concerned people to help me out, as the bag is too dear and expensive at the same time.

I am anticipating an early and positive reply through this forum, since I am left with nowhere to go. which will allow me to henceforth come to this forum with any other issue.