Samsonite India — Repair : Replacement of broken wheels in a suitcase

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Samsonite repairs

I have been struggling to get wheels replaced on my Samsonite suitcase.

Unfortunately it got refused in the first go, but after lot of discussion the authourised repair centre, based in Great India place Mall, Noida took the contact number with assurance we will get call after replacement part (WHEELS) are tracked from head quarters. It is SAD company of Global repute does not have spare parts for existing customers. We cannot be buying new stuff always especially from one of the expensive branded companies.

THis complaint needs some proactive service manger to resolve without any further delays as this has become a mental agony and harassment.