Samsonite India — Samsonite Business Spectrolite 2.0 - Quality Issue

Address:

Flat # 3104,10th Floor, Tower 3, Prestige Song of the South, Begur Road, Yelanahalli, Bengaluru 560068

I purchased a Samsonite Business Spectrolite 2.0 on July 14th, 2019 in Bangalore. After using it for just a year, I started to see the quality of the bag. Threads and material started coming off.
I really didn't expect this kind of quality from Samsonite after paying 10K for this bag.
I really need a replacement for this bag as I have hardly used it as a COVID hit for almost 2 and a half years.
I tried calling customer care and guess what? A security guard has picked up the call and said all the staff are on leave as painting work is going on.
I'm looking forward to the team contacting me as soon as possible.