Samsonite India — Samsonite SuitCase Trolley broken

Address:

Kolkata, West Bengal, 700029

Hello,
I bought a suitcase black Graniton-71cms 4-5 years back. It is no longer within the guarantee period.
The trolley of the suitcase is broken and I had sent it to your service center.
I had sent it your Kolkata service center (Branch Elliot Road).
I had sent it on 19th Sept and spoken to your representatives Mr Mitra and Mr Barik.
After 1 month (i.e. 19th Oct) when after many failed attempts to talk to them, Mr. Barick told me very rudely please take your suitcase away as it is a discontinued product and cannot be repaired.
They cannot even replace the trolly.
When I purchased the suitcase I was told that the suitcase will be repaired (at a cost) even after the warranty period.
Now suddenly Samsonite has decided to stop a product and it is a complete waste for me now.
Pls take action