Samsung — Network issue

I would to express my dissatisfaction with Samsung product & its services. I bought Samsung in the month of Oct '20 where after 8 months i got to know that there was some charging issue in the device. I contacted the service center and they have changed the motherboard.

After some days i am continuously facing the network issue in device where in the same time i would not face any issue with my other device on the same network. I have submitted my device twice time to the service center and it was there for more than 30 days in service center at one time but till now my problem is not yet resolved.

Service center executive saying there is no problem in device, if there is no problem then there is no mean i am contacting the service center. I paid the full amount to Samsung then i bought the device it is not one rent something like. If i m facing issue then only i am approaching to the service center and moreover for this i m spending my time and money to submit the device in service center again & again.

I have changed sim of network provider but this is not problem of network moreover 2 network (airtel & Idea) team has been already visited to my place and they confirmed there is no network issue. if it is network problem i would definitely face the same problem with my other device which i have but i would like to tell i m not facing any issue in calling or data in other device which is in my family.

It has been almost 2 month, however i m in touch with samsung team but sorry to say there is no resolution has given by samsung.

I am not able to understand why i am facing only issue with Samsung device where i am living in same place more than 2 years and truly speaking never face any issue of signal in my one plus or Apple or other device.

If any network issue with the sim then it should come with other device as well where at a time & place I can speak clearly & able to use data inside my home thru my other device but not able to use call & data properly with Samsung device.

I have complaint in Idea and airtel for the reversal for amount which i recharge due to bad signal but they said our network is good in your area.

I am really fed up with this device and think many time i think why should i bought this Samsung instead of this i can buy any brand phone cost of 5 to 6 k might be i will not face any problem. I did a blunder mistake to bought Samsung.

Moreover i am not getting any proper resolution from Samsung.

Hence I request you to please arrange for the reversal of phone cost or allow to me take the new device of Samsung in other model if any access amount is there will make the payment of difference amount for the same.

Hence requesting you to please look into matter and arrange for the quick resolution.

Regards,
Khushbu Biyani
khushbu.[protected]@gmail.com