Samsung — samsung galaxy note 10 plus - repeated complaint and poor response by customer care and service center

Address:

Rahul Raju, Green Gardens,Kulayattikkara PO Kanjiramattom Via Ernakulam Dist

Dear sir

I have given my samsung galaxy note 10 plus mobile for repair on 29th sept 2020 @ ernakulum kadavantha service center. Reg no-[protected] this product was repaired nearly 4 time by this service center. 2 times mother board replaced, display &battery also replaced, camera complaint also repaired on 6th day product purchase.

I have submitted the handset only based on the assurance by service center and their customer care that they will provide same model handset as standby. (I was requested same model handset for the usage of some official vpn and other paid software’s - which i can transfer to same model).. But when i submit the defective mobile they told that same model was not available and it was wrongly communicated... Is it quality service by this service center??

Due to the ignorance and irresponsibility of the service center i have forced to purchase new mobile handset.. I have shared my purchase invoice to customer care and was waiting for the refund...

I was calling almost every day to call center for knowing the status and not received any proper update.

After my continuous follow-up mr. Kaushik called me yesterday and told that your handset is now working fine when they checked and not found any defect.

My question is that what was doing service center and mr. Kaushik on last 28 days on my mobile?

Why mr. Kaushik was not responded for mails?

No one from service center called me and asked the exact defect in the last 28 days.

Today i called to service cater and spoken to mr. Sarath and technician who inspected the mobile handset, i asked how you checked the defect. He told he put his idea and vodafone sim card and used the mobile handset. Please note i m using airtel & vodafone - airtel operating frequency is different.

Also they have checked the product in limited time and limited area.

My simple request is that - please do not allocate my call to mr. Kaushik - he is totally waste and not at all responding on time.

I have attached the mail communication with mr. Kaushik and same is self-explanatory.

Regards
Rahul