Shop Clue — refund not received in bank account

Sir
Shop clue says that refund is processed by them but refund of my money rs 21771 is still not reflecting in my account they say that contact your bank customer care to get your refund from sbi please help me sir my sbi saving account no [protected] and unique transaction id as received from shop clue hsbj[protected].

Order id –[protected]
Refund amount - 21771.00
Refund processed date - sep 2 2017 1:01 pm
Expected refund credit date[protected]
Refund mode - payment gateway.
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Nov 10, 2017
Updated by pankaj ukawat
last querry received from shop is as under
Subject: Refund Reinitiated- ShopClues Order[protected] for Samsung 40J5200 40 inches SMART Full HD ..
From: "ShopClues.com" <[protected]@shopclues.com>
Date: Fri, September 1, 2017 16:03
To: [protected]@npcil.co.in
Priority: Normal
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Hi Garvit,

Greetings from ShopClues.com

This is to inform you that the refund against order[protected] for Samsung 40J5200 40 inches SMART Full HD .. was declined. Hence, it has been reinitiated and will be processed within 48 hours. We regret the inconvenience caused.

Details of Refund:
Refund Mode Payment Mode
Refund Mode Payment Gateway
Total Refund 21771.00
ShopClues Refund ID 11930611
Refund Initiated Date 31/08/17

For further queries, Read: FAQ's

Warm Regards,
Team ShopClues
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