Sunflame Enterprises Complaints & Reviews

I purchased new 4 burner glasstop stove, 18/03/2021.
The two burners when put to use pungent gas leakage smell coming. Apart from this flow of gas in 2 burner is abnormal and sometime flame coming beneath the stove from pipe which not extinguish even if nob is put off. Despite my complaints on customer Care on one came till so far to check on behalf of sunflame. No option except legal action as product having appearantly manufacturing...

The one burner of my gas stove is not working, very slight burning is there even on full....

Sunflame super stove model 072 glass blast (creack) please exchange my glass urgent bassis...

I submitted a complaint through email for sunflame halogen heater, a call came from service center guy but till no one has come to my house to check

See below complaint no

Dear Customer, Thank you for contacting Sunflame, Your complaint has been registered with Ref. no-JAM[protected] Service Provider

Really poor service 😔😔😔...

Vaidyanathan ayyaswamy Thambraas regd
Attachments
Sun, Jan 24, 11:05 AM (9 days ago)
to bcc: pos.support

I have purchased the Chimney thro Paytm mall/online .Technician came on 19th January 2021 for installation. At that time he has noticed a dent in chimney's mouth portion which is connected to the vent pvc pipe.(See attachment)
Hence the technician wrapped insulation tape temporarily on the dent...

Dear Sir/ Mam
I'm Pintu Rai . I'm very disappointed by the very poor service of sunflame . I have purchased Heat convertor Model - SF 917 on 24 December 2020 . After 10 to 15 days it was not working then we complained about it in its customers care services on 12th January 2021 . Their technicians came and took it but till the date we are not getting it their technicians are are giving us useless reasons and after this I mailed 4...

The power supply is fine but the 10 fin oil radiator heater is not working...

My sunflame stove 3 burner blasted all of a sudden. My wife was cooking food. Glass pieces fell away. God save our life. What faulty products they are manufacturing which is danger to every body life. I need free replacement....

Pls note i bought a Gas stove from the dealer, from the first day of its purchase my gas was melting the stove body and releasing the some yellow and black color, i have made a complaint with the dealer however no action is taken yet, today when we realized that nobody is listening we have submitted the complaint on your social media platform and now we will make a complaint to other social media platform and consumer forum as well,
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I have purchased 3 burner gas stove in which 2 of the burner are not working. The middle and the right burner is not working. The middle nob has also stopped working....

Blast in glass top of sunflame gas stove while trying to cook food in sunflame gas burner, the glass top suddenly brust into tiny pieces.my mother was near the gas too.luckily nobody get injured.all glass pieces went into the food kept nearby .I am so scared it can be major accident.😭...

The chimney was installed 2-3 days ago and the sensor isn't working in it.

I tried calling in the support team but there is no response here. Can you pls help.

I tried multiple times and all of them are just ingnoring calls....

We were cooking food on sunflame glass top stove and suddenly we heard a noise of bursting and we saw that the glass had bursted out very badly. We put the gas off and checked. There was no sign of leakage of gas or fire beneath stove....

Purchased sunflame water heater in Feb2020, found issue since day 1. The first complaint took 4 months to attend the excuse provided was lock down. When attended we were told no issues but next day again the problem started. Now the 2nd season is approaching, we want this product to be taken back and refunded our money.

we now donot trust this product and your service. Please suggest how can I return this product and get full...

I bought one Sunflame Chimney Misti C 60 model on Feb 14th 2020. While installing it at my home in Gurugram, I called the Sunflame service and one service agent arrived to install the chimney. As there was no wooden plank attached with the wall, the agent asked to attach it first then contact us again. It was told on customer care that 450/- will be the charges however the chimney was not installed still the service agent asked 350/- for...

Hi i have complain to the customer care with ref no-mum[protected] on 28th july 2020 i buyed the new stove and in that one burner is working but the button and all is broken and already i have talked to customer for 4-5 times infact the shocking news is that you customer care person is seen that my problem is resolved and case is closed and i didn’t even got a call from technician and they give me number of darshan service center which i...

We have been using the glasstop stove from sun flame for last 2 years. To our surprise today, glasstop shattered while cooking Chappati and also pieces spilled over in the kitchen. Very dangerous and not expected from company like sunflame. Sunflame should get this fixed at the earliest as it is not expected from brand like this....

I made a complaint to sunflame customer care on august 23rd 2020. I receive a call from on deepak (Phon no.:[protected] that he is calling from authorised service centre. He came to my premises on tuesday august 25th and asked me to pay rs. 650 for the burner and rs. 300 service charge. I disputed and asked for rate card. He did not show me that.

I asked him to make me speak with his supervisor his phone was busy.
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My sunflame 3 burner stove's glass top broked into pieces. We take all the precaution while using gas stove. This happened in precence of all my family including my 1 year old daughter. I have pics and box of the stove also. Can sunflame answer for this????...

Hi team,
Please note below product is not working properly and I found it a poor quality product which started having so many issues in 15 days. Issue states resolved MUM[protected] without any action. For MUM[protected] once the engineer came after 10 days of follow up and still couldn’t resolve. Very bad after sales service and pathetic product. I want a replacement or my money back.
Regards...