Swiggy Complaints & Reviews

Hi,

This is in reference to my order with swiggy app. and Order no.: [protected]. The swiggy has cancelled the order even when the restaurant was open and without giving any prior information. When contacted with customer care, am getting reply that we are sorry, backend team has done it. This is complete harrasment and poor services.

Now, they have asked me to look for another option and provide me a coupon...

I have addressed this issue couple of weeks back.no action been taken no far.
We are residing in perumber loco works just opposite to Anjapper Restaurant.
I could see bunch of swiggy young delivery boys disturbing always near our residance.
We have told them couple of times.none listein to our words.starting from morning till night 11.30 they chit chat .these incidents creating lot of problem.
I request some senior...

On Tuesday 10th July, I had ordered a VEGETARIAN combo from Swiggy app to a restaurant named Momoz in Koramangala Bangalore.
I was delivered the food after which I consumed a little portion of it. On seeing weird chunks of pieces in it, i realized that it wasnt a vegetarian combo at all and I had eaten non-veg due to sheer negligence of both Swiggy and the restaurant.

I, being a Brahmin have strict religious beliefs...

Hi,

I had done food booking from Chaayos. It seems that the delivery guy called me. Though I didn't get any call from him. However, there was a SMS intimation that the delivery guy was trying to contact me. As soon as I got the SMS, I called the delivery guy. The delivery guy asked me the exaction location, which I provided to him. Thereafter, I waited for almost 20 mins but didnt get food delivered. When I called against,...

I ordered pizza at about 11:15 pm and the delivery executive (Sachin Sonawane) reached by 12:15 am, The delivery executive parked his motorcycle about 100m from my house (where it was meant to be delivered). As it was raining, the pizza box was completely drenched. I told him this is not the way you deliver food. He raised his tone and asked me to check and he spoke as if there was nothing wrong in his actions. The conversation was going...

Yesterday I ordered from swiggy. There was some technical issue in applying ORDER50 coupon therefore I contacted customer service. They said they would manually compensate the amount as there seem to be some technical issue. I consented. And when my order arrived, delivery boy refused to do so. When I further contacted customer service they cancelled the order.
What kind of service is it when customer has to suffer from your own technical...

Sir today there is an order for idly and juice from my side. The delivery person did not respond properly when asked about the damaged delivery of sambar. He said it was ratna cafe hotel mistake.he also told that i can complain to who ever i want when asked why the delivery is in poor condition. Please take necessary action else i have to take thru commisssioner of police.

Swiggy order no.[protected]

Dayalanbr...

I ordered my food at 9:06 pm and till 9:55 my order is not picked up from the restaurant.
I had to call the customer care to cancel the order but they said they will charge me 75 rs
this is so injustice when the fault is from you side why should i be paying for it.

I want to complain that when you don't have any delivery executives then why do you even take the orders

i want some compensation against...

I ordered a Special Chicken Biriyani from Tabla restaurant through your app tiday. I t was delivered shortly. But, when I opened the tub it was found to be just flavoured rice with two slices of a bolied egg. There was not a single piece of chicken inside- not even any sign of chicken.

I got insulted in front of my guest. I think I am entitled to a note of regret though not a refund.

Regards, .
Asharaf...

Hi, This is Pallavi. I ordered food from swiggy on dated 4 July 2018 charged amount of Rs 550/-. I paid from amazon pay. I haven’t received the order and also status of the order still not updated in the swiggy website. I have complained several times to swiggy but still I didn’t get my money back. Now they are not attending my call nor providing the solution. They are saying like contact amazon for the same but in amazon there were no...

Today I have ordered food from nagarjuna hotel the food which got delivered wasn’t that good the curd which they delivered was too sour and this isn’t the first I’m facing this issue with Swiggy previous delivered food also had similar kind of issues. That i got delivered from A2b, vasudev adigas. I have been to the same restaurant on the same day but the food was good there but only the food which I got delivered was having problem....

My order no#[protected] was placed at around 6.34pm from Mumbai sion area for food to be picked up from Matunga Dabeli. After 2hours around8.30pm swiggy executive calls me and tells me dat those 2selected items r nt available. When i asked them where were they for 2hours they answered"SORRY". Its really sad thing that aftr120mins of wait i had to cancel my order bcuz its unavailable yet in the swiggy app "Food is being prepared" was refelected....

I have placed an order at 7 pm on 08/07/2018. My order was confirmed by the restaurant and i was being shown a message saying that your order might be delayed because of rains. i have waited until 8.30 pm and when i have seen that the status hasn't been changed, i tried to look for customer support. Sadly the app said there were some technical issues. Even the web page couldn't be loaded. I've called up the customer care number and no one...

I received only 3 burger which is 2* veg surprise burger and 1*Crispy veg supreme burger I received reg fries and Pepsi tin.

I have order 2*suprise burger 1* Crispy veg supreme and 1* BK GRILL combo burger with large fries and Pepsi tin.

Swiggy didnt delivered the remaining burger with large fries and Pepsi they just said sorry and closed the chat.

Customer team is just saying we have forwarded...

I have just placed an order from swiggy . And i have got a wrong order. And when i call the delivery boy that you have given me wrong order. And i call the swiggy customer care and i told them about the wrong order. So swiggy customer care doing arugment with me they dont know how to talk they are doing mis behaving . And saying that you have recived the right order.they are not listening to me....

My order got cancelled due to the payment failure but my amount got deducted, when i asked the customer care executive he said that it will be refunded in 2-3 days but today its been 5 days and my amount is still not refunded. Very disappointed by this type of service
My order Number was [protected]
Really very very disappointed, and whenever i ask help help from customer care executive they always tell that sir plz wait for...

I had asked for a call back from swiggy. I did get the call yesterday. And the representative hung up on me while I was in the middle of the conversation.

Had no training what so ever. Did not know the basics of ending a call or knowing to ask the customer if the issue or the purpose of the call was resolved.

Very poor customer service Swiggy.

[protected]...

We have started facing issues now with Swiggy delivery executive if we pay order online they tend to make excuses & do not deliver the order they stand on roadside & ask to collect you order recently the delivery executive of Swiggy Mr Mustaqeem A M Quereshi did same issue for my delivery order [protected].

Had to wait literally half an hour to get delivery executive to deliver order from ground floor to 2nd floor.
br...

I ordered a chilli paneer pizza from ritz continental lucknow, yesterday and today minutes ago i would like to tell you that your delivery boys are not providing the food in a proper condition.
The pizza was brought to me in a slant position in his and it's all waste now.
The same problem i faced yesterday and the same i, m facing now.
Please look after it if you don't want any of your coustomers unhappy
Waiting...

Worst food delivery service ever. Order food at 9 pm and they sent me a text around 10 saying your food has been delivered. By continues follow up the delivery guy says he has delivered the food when he hasn't even come to the house. Absolute cheat and thieves.

And after calling the customer care they said they can't help it they can only refund the money. Such unprofessional and rude customer service (Bahadur). That too the...