Swiggy Complaints & Reviews

People please do not order from swiggy. Its a bogus company with extremely poor delivery. We had a very bad experience with swiggy. After placing the order and after the restaurant (Chai point - which is equally worse as swiggy) confirming the order. 30 minutes after that they tell me that a particular item is not available. I asked them to send something else instead as i had placed order for 9 items. After another half an hour i get a call...

Swiggy charges fraud packing charges for many restaurants.
I order form mcd fries and they charged 33 even though packing is free for fries.
Same evening i order from subway and it can is paper wrap i was charged 20 rs for packing.
After complaining and taking to store manager, swiggy supervisor has to refund my money and accepted something is wrong with the platform.
They charge 5rs per samosa from kesar, aces...

I have order food in swiggy on[protected] but the have marked wrong deliver address on top of that they told i have mentioned wrong address when i have shared the screenshot they have agreed and kept quit. They delivery boy denied to deliver the order to my place and the agent (Who was on chat) he is asking me to call the delivery boy and he as me to convince the delivery boy this is how they will give service to the customer. They have cancelled...

Hi Team,

I have ordered food from Swiggy- Pizza Hut on 29/04/2018 at 17:59. I waited for an hour and got in touch with swiggy customer care team, they said the restaurant has not confirmed the order. This is not really appreciated as the ppl were staving for food. I demand a compensation of ₹10000/- from swiggy or the restaurant.

I have also attached the screenshots of the chat with swiggy...

I have ordered food on 14th april, and the food was spoiled. So, i ask to change my order. They took extra 60 mins to reorder my food so i ask to cancel it. I called your care and ask to cancel and initiate refund customer care executive told, he has initiated refund and money will be refunded within 24hrs. I didn't check refund status after that, i thought it will be refunded as conveyed. Due to some work i was not able to contact you...

Hello,

Sub: refund money

We have ordered a pizza from dominos on sunday dated 22/04/2018 through swiggy guys and also made a payment worth 1350 rs thorugh card payment was deducted, we have been waiting for an hour for the order to reach finally had called swiggy for the order as it was very late and the answer what he gives us that we haven't received any order and payment yet..
I request you to please...

I ordered from my food at night 1:26 am and it was said that i would recieve it by 48 mins even after 48 mins it was showing 20-30 mins more so i asked for some help from your executive MR.BHARATH he was irritating me and playing
nuisance with me because of him only i cancelled my order and if there would be any other polite executive who would tried to help me i wouldn't have cancelled the order please look in to it
My order...

Hi, this is himanshu, i am ca and regular customer of swiggy (Swiggy complain) and i ordered food through swiggy (Swiggy complain)
But the delivery boy didn't deliver food and after asking for that he uses abusive language as he was drunk and his contact number is [protected], i complained regarding same to police station, after that they said your order is delivered but isn't it. The swiggy (Swiggy complain) person is no more worried...

Swiggy complain
Swiggy missbehaive
Swiggy issue

Hi, this is himanshu, i am ca and regular customer of swiggy (Swiggy complain) and i ordered food through swiggy (Swiggy complain)
But the delivery boy didn't deliver food and after asking for that he uses abusive language as he was drunk and his contact number is [protected], i complained regarding same to police station, after that they said your order is...

I have ordered american chopsey and when i have opended the food i have saw fungus on the noodles then i have immigetlty made the complaint and they have refund me the money that time on my swiggy wallet and later they have taken back my money form wallet without any information. They are just showing restaurants but actually food is not getting dilvered from the same restaurant. They are selling from their own kitchen...

My order id is #[protected]
I made a modification in my order by requesting the service provider of swiggy to send an ice tea along, for which i will pay in cash as the delivery guy delivers it to me. I got this confirmation message ‘dear customer, your order [protected] from burger.in has been edited. Your new bill value is rs.335. Request you to please pay the balance rs.53.0 to the delivery boy‘ which means the modification was...

Being a north indian, i ordered a north indian thali from sri uddipi tiffin centre frim swiggy. Apart from the thali i had ordered paneer kulcha and masala kulcha. Instead of the north indian thali i received a south indian thali which consisted of white rice, dal, veg kurma... Hence i request you to please look into the matter at the earliest. I would appreciate to you revert at this matter at thr earliest....

On sunday 15 april, 1:04am, we had placed an order via swiggy from the restaurant (Monopoly) worth rs.565 (Order no.[protected]). The estimated time shown was 33 minutes.

The problems we faced are:
1. Late delivery despite of charging rs.25 (Food got delivered at 2:15am instead of 1:37am)
2. Food was packed in filthy and contaminated polythene plastic bag
3. Food got soiled and soggy which we had to threwbr...

I ordered food from swiggy but the quality was very bad. I complained about the same and they promised me a refund within 24 hrs. But it's been 7 days since then and every time they say your refund is initiated, or processed. When I told them that it is not reflecting in my account they said they are having an issue from their side and it will be resolved within 24 hours. I also shared my account statement with them but still no response....

So this has been going on for many days with many of my orders being altered without my notice or missing from my order on delivery. Yesterday i had ordered 4 items on my order number #[protected], an item worth rs 100 was not available with the restaurant. When the delivery guy came in with three items i was baffled as there was no notification of any sorts by swiggy stating the item could not be produced. Moving past the nightmare, my colleague...

I have ordered from said sagar pune on 14th april and the order was accepted. Then the delivery guy calls me and tells me that the food cannot be delivered as per order number #[protected] as the product is not available now. When contacted customer care they said that the order cannot places somewhere else.
And refund will take 5-7 days. If it cannot be done why do you accept the order in first place. This has been happening for quite...

My order number is [protected]. I can't get in touch with you delivery man as his phone is coming to be switched off. The helpline number doesn't respond as well. Track order shows me location of the delivery man far away from me as well as the restaurant. No delivery, no status update or even cancellation for more than 2 hours (Till the time of this complain submission) at 1am. Bill is already paid and yet no response from anywhere.
br...

I have placed an order from swiggy on april 13, 2018 at 9:42 pm for some food items from sadguru veg restaurant for which i was charged rs. 235/- excluding delivery charges as i have applied a free delivery coupon. However, to my utter dismay, when the restaurant delivers the same food items itself, the charges are only rs. 204/-.

This is brazen cheating and when i have confronted swiggy on this, they have refunded my money....

I have order food from rajathadri palace on 8 th april 18 my order no is [protected]. Payment was made online of rs 1753/- but still deliver guy name mr imran khan ask for cash so we paid him. I have given him rs 2000 note in exchange he has given me cash and 100 rs in paytm. I called swiggy to rectify the issue, there response was, delivery guy has not ask for cash and he is deny the matter, even swiggy executive is also delaying the issue...

Today around 12.30 pm i had order lunch from punjabi food inn after placed the order i called swiggy representative (Which i usually do) to bring some extra onion & sauce and also bring change of rs. 2000
I had tried 6-7 calls to representative but he didn't pick the call, after that i called customer care where i had explain that representative not picking up the calls as we want extra onion & sauce and to bring change of rs. 2000....