Tabcab — Cab did not arrvie. Paid money in advance. They refused to give refund

Address:Mumbai City, Maharashtra

Booked cab from Mumbai airport TabCab counter on 29/04/2015 at 7:49 AM. Ta CAb representative on the counter gave me a TabCab boarding pass. I went outside waited for 10 minutes and ghen tried to call the driver. The driver number was switched off and cab did not arrive! After waiting for 30 minutes, I took cool cab to reach my destination as I was gettign late for an important meeting. I called them and asked for refund. They refused to give me refund saying that they dont have any process to refund. I paid 80 Rs as advance at the counter. I need refund. If refund is not possible, I want adjustment in my next ride. I have the original TabCab boarding pass given to me at the airport. Please see attached. I logged complaint on their website, awaiting response for this complaint. Reference number - CC10094749 I don't understand how can they allot me a cab which is not confirmed by the driver. His cell was switched off, it is still switched off when I am writing this complain.
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Dear sir,
I have purchased a new car Alto 800 VXI from Raj Sneh at Garh Road Meerut on 26 Mar'2015. They have charged so much of extra money. This is so ridiculous. Firstly, they charged Ex- Showroom Price 3, 28, 670 which is 2, 92, 293 as per the bill. Secondly, they charged 13, 782 as insurance money which is again 12, 591 as per the insurance paper. I an sending you all the proofs of paper. Thirdly, they charged Registration charges 27, 955 which should be around 23, 000 as it is 8% of Ex-Showroom price as per my knowledge. Fourthly, they charged 4, 750 as handling charges which they should not as they are already included in Ex- Showroom price. Fifthly, they charged 4, 000 as 4 years warranty which they did not disclose at the time of purchase. Later when we recieved the bill and asked, them they said " its from Maruti Suzuki side without which we cannot sell the car" which i know is false. Maruti Suzuki is not providing any warranty for 4 years. Sixthly, on my first service(which i took on 27 April, 2015) which should be free they gave me the estimate of 2800 which included change of ac filter and one two other things which is absolutely not required. And u tell me Does a new car just driven 600 kms need not to get its ac filter changed? Oviously not. So kindly look into the matter at the earnest. Hope for a Positive Response.
With Regards
Aditi Bansal
[protected], [protected]
H.no-146, Global City, Ganga nagar, Meerut
[protected]@gmail.com

Expired Insurance Papers
No driving license of the driver
Bad condition car from exterior side
Car was driven by another driver in the name of registered driver
No proper paper work has been done of the tab cab.
Rash driving

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