Vacations Gateway — Cheating in the name of Referal gift for taking vacation packages

Address:

Alappuzha, Kerala

Hi Sir/Mam, This is Vivek. K.R from Kerala. My complaint is against Vacations Gateway Company. I got a call from Vacations Gateway – Anil Sagar ( Ph: +91 [protected]) on 27th Dec 2014 called me and informed that i have been selected for a referral gift from ICICI payment gateway, as I have done many transactions on IRCTC through their gateway website. For this I will have to pay only Rs.7799 and take a vacation package that will bring me a Sony Xperia Tablet. He told me that I should make the payment immediately to avail the offer as this is the last one piece available and also the courier person is waiting for the confirmation. He also asked me which color of tablet I need – Black, blue or white? I made the payment within 5 minutes (through Net banking in State Bank of Travancore website) and for this I received a confirmation mail from Vacations gateway for the payment they received. They informed me that I will be receiving a Welcome kit soon via courier and providing me with more details on how to fill in the package form once I have received the courier. After 2 days again Mr. Anil Sagar called me and informed that there is a on more last gift with them ( Dell laptop 15r 5251) and I could get this if I take another vacation package for Rs.7799/- and i will be receiving a Dell Inspiron 15R new Laptop within a week to my address. At this situation also he urged me to make the payment immediately, and I did so. He did not forget to mention that the vacation package is transferable and 4 persons can be included per package. So the Total I payed them was Rs.15, 598/- for the 2 packages. There was no response from them for a week. For many days I tried to call to these phone numbers ( +91 [protected], +91 [protected], +91 [protected], +91 [protected], +91 [protected] and +91 [protected] ) and at last one Friday evening at 5.00 P.M I managed to connect to one person. His message was that the office is in the closing time and I can call them on Monday. Without hearing my answer he hang up the phone. Next week I later tried to call Mr. Anil Sagar but someone else picked up the phone and after hearing my message he asked whether I have received the welcome kit or not ? At that time the courier was only half its way. He asked me to make a call to them when I receive the courier. After receiving the courier I tried several times to connect to the line. Every time it was engaged. One day I got connected with Mr. Rahul and after mentioning the details he asked me for the VG code that was printed on the form that is used for filling the details for the vacation package, I received through the courier. His explanation was that this is to make sure that I have received the courier and also to send the gifts to me at the correct address provided by me. I will have to wait for 7 days as they are busy with the year ending works. Also I will get details on the tracking numbers for the courier via email. Then there were no calls for 2-3 days. Again I called several times and one day a lady picked up the phone and I mentioned the whole thing. She then informed me that there are no such referral gifts and only gifts like travel bag and a wrist watch will be given - not to the person who took the package but only to those who has referred the case to them. Later I got an email from Vacations gateway that they are ready to dispatch the gifts of travel bag and wrist watch. But for this I will have to give a reply as confirmation to the email that I received. Again I called +91 [protected] for connecting to Anil Sagar / Rahul. But someone else picked up the phone and was not allowed to talk to any of them. I spoke to that person regarding the email from the lady staff and about the promised gifts from Anil Sagar. He informed me not to consider the email or calls from the lady staff, and I will be given the assured gift of Tablet and Laptop but for this will have to wait for another 7 days. Since then, they are not responding to my phone call from my side as they know my mobile numbers. I did not try to call from other phone numbers as there is no use now calling them. Website : www.vacationsgateway.co Customer Care No : +[protected] / +[protected] Person who contacted me : Anil Sagar and Rahul Now i want to return back the vouchers to them and get my Rs.15598 money back if they do not provide the Sony Tablet and Del Laptop which they had promised before buying the vouchers. Please help me on this. Regards, Vivek.K.R