Yatra Online / YatraTrip.in Complaints & Reviews

Hi,

I am rupali phatak verified customer from yatra.com
I booked two flights from yatra portal and had an extremely terrible experience with that.

Now i am going to state both the problems and need to the refund asap.

1. Reference number:[protected]

There is no booking id given to me as when i was doing the payment the money got deducted from my account but no booking...

I have booked a flight through yatra from patna to bangalore. The money was deducted but i did not receive the tickets.
Flight details:
Flight: indigo 6e-178
Travel date: feb 1, 2020
Travel time: 6:15 pm
Travel place: from patna to bangalore

The booking was done using google pay but i did not receive the ticket. I have already sent the email to yatra but i did not get a response from them....

I had booked a bus ticket for 16-jan-2020 from ballia to lucknow, booking reference is[protected]. Bus pnr: xalm[protected]. Operator pnr: xalm[protected]. Seat number: 22, 21. Bus departure time was 8pm. I cancled the ticket at 7.25pm when i canceled the ticket it had shown that your ticket cancled sussesfully and after that i emailed to company at 7.58 pm also. After 1 hour at 9pm yatra.com mailed me that you cancled your ticket...

First of all i make the flight booking from raipur to delhi n it wasn’t confirmed and the money has been deducted from my account and even i got a message from yatra as you can see in the pic above. Yatra said if your flight fare deducted will be reversed. I would really like to share the message yatra has been sent it to me but some how it failed. Please do contact as soon as possible. Let me know about my refund....

Hi,
I have booked a trip with yatra in last week of december 2019 for bhutan. The agent told us that they will provide 4 star hotels and try send the email with all details mentioning 4 star hotel. As i believe in yatra i haven’t crossed check the hotel and booked the trip. Now they are saying that those hotels are actually 3 star as per yatra but 4 star as per google or other travel site. Now i feel cheated and i am looking for...

I was trying to book a flight from delhi to bagdogra for 18th jan on 12th jan but the booking wasn't confirmed and the money got deducted. I tried finding more details online with the reference number i received on text but there too it shows no data exists. When will i get the refund as the booking wasn't confirmed and i cannot contact any customer support for yatra.!...

Pnr g2mlfy, reservation cancelled by go air as per his message on 30th dec. My nane anilpatil &family ticket booked well in advance from nagpur to portblair via banglore dt of journey 5th jan2020, due to this our family tour affected &present booking charges r very high. Pl refund me considering present charges. Such type of service not expected.
Regards
Anilpatil
[protected]...

Dear sir

I have transfer the 4, 00, 000/- inr vide utr no alla[protected] from allahabad bank from account no [protected] for book the international holiday package.


But till date i did not get my package or refund.

Kindly process the my refund in week otherwise i will go consumer court because i have mentally tension because company did not give any response.

Thanksbr...

Please look into ya:23075496
I raised this ticket to refund the fare difference as per the fare drop policy which you provide while booking flights details.

Your customer care executives are simply asking for screenshots instead reading the complete mail, i have already provided all the required screenshots.

I also have a suggestion, if you have my last booking reference number and you have your own system...

THEY DON'T CARE About CUSTOMER GREVIANCE. The customer support especially for bus booking is the worst - PATHTIC.

I have made a bus booking on YATRA for Nov 30TH, 00:09. on the day travel the bus driver denied me saying that on his side tge booking was on Dec 01st. I then don't have any number to contact or any other way to contact the Yarra people. I had a visa appointment the next day and it was affected because of YATRA.br...

No proper trip lots of messed in hotel booking and local agent create chaos below goo[censored]p
- waited 2.5 hours on airport to pick after lots of follow ups and chaos created by local agent. It was threat to my family to wait outside of hotel.
- no sim card provided on arrival which was part of my package paid my own money.
- went to photo studio to click and get passport size photo at the time of visa issuance as same...

H team,

I have not received any support regarding the jet airways cancelled ticket bearing reference no.[protected] booked on february from hyderabad to london round trip for 2 (Myself aged 78years and my wife aged 69years). Jet airways has given necessary comments to yatra regarding full refund but yatra.com company is not even responding to my follow up email for refund even after 4months and my booking is not shown ng on...

Hello,

I have done one hotel booking of agra through yatra.com vide booking ref id[protected] on 22.03.19 through google pay. The amount was rs.1775.
On the month of october i have cancelled the booking. They have confirmed me that they have initiated refund on 30.10.19. But after 18 days has passed the amount is still not credited in my account. When ever i am asking yatra for utr number or rrn number they are providing...

I booked a flight ticket from delhi to bombay the ticket did not get booked but 10079 amount is debited from my account.

I tried contacting the support team but unable to do..

I request to yatra team to take this complaint on priority and refund the amount asap

Attaching screenshot of amount deducting of my failed booking

Thanks,
Purnima joshi...

I when i was playing for a trip with yatra.com
They asked me to pay a certain amount without planning anything just to lock the dewali offers i asked them is it refundable they if i cancel will i get my money back and they told it is refundable. I have there emails stating all this. They even told that i will receive my refund in 6/7 working days it’s been 2 weeks till now and i haven’t received my refund. I have there emails stating...

I cancelled Air India flight tickets (which was booked through Yatra )on 19th October. I am expecting the refund of RS 5436 as per Yatra's and Airline refund policy. Refund reference no is[protected]. It is almost 3 weeks and not received this refund yet. I raised this with Yatra but no one is responding on this Everytime I contact them they gave 48hrs timeline but no action taken yet....

Yatra provides what it calls a :"fare protect scheme" where if after booking the international fares fall, they will remit the difference.

Normally the fares rise so they have little risk as fares rise closer to travel date.

However in may case the fares fell and after a lot of efforts they transferred about rs 3500 as ecash which was supposed to be for unrestricted use as they are returning the difference of...

Have booked for 1dec to 3 dec in courtyard marriott in madurai. Even while confirming my payment i have checked and taken screenshots. After my payment it tells me i have confirmed booking for goa on some other dates.
I really dont understand whts wrong with ur app. But this morning its has wasted a lot of my time. I have tried to call ur call center even she cant help much asking me to go back to your app to cancel my booking. br...

Hello team,

At the time of doing the hotel booking and this is the reference number "21968933" using the gift vouchers.

At that time, i had four more gift voucher of rs.1 k each which we were not able to apply at the time of hotel booking. These are the voucher numbers which i am currently not able to apply for bus booking and only one coupon is getting validated.

Please note — i have been...

I booked a railway ticket from varabasi to mumbai in yaata aop.payment was deducted from my account but i didn't get the ticket copy.i make a call in yatra customer care he sad that payment will refund in sometimes n taken utr number from me and afrerward he had blocked my number.i called him from many diffrent numbers bt he blocked all numbers.plzz revert me.i m going to police station.
Contact me-:[protected]...