10Digi — Sim not delivered and refund not received

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Website:	10digi.com/?utm_term=&utm_campaign=&utm_source=adwords&utm_medium=ppc&hsa_acc=6259764378&hsa_cam=20280273117&hsa_grp=&hsa_ad=&hsa_src=x&hsa_tgt=&hsa_kw=&hsa_mt=&hsa_net=adwords&hsa_ver=3&gclid

I've ordered a Sim online from 10 digi and it was never delivered. I asked for a refund and it is been over 3 weeks and I've not received it yet.