1mg — Wrong Medicine Delivered and No Resolution

My order ID is PO[protected]

My chat reference id on 1mg website is[protected].

Instead of Gluformin XL 500 (extended release) they delivered Gluformin 500 which causes sudden drop in blood sugar.

Despite repeated & painfully long 'chats' on their website and repeated e-mails at their email id, there was no response to my return request.
Additionally, their website does not support attachments of simple screenshots or pix, making the chat process especially painful. They kept asking me to attach a photo while their website did not support an attachment despite my repeated attempts!

Very very disappointed and angry after this experience...