Abhibus Services India — Abhibus.com and kesineni travels cheating

Address:	Hyderabad, Andhra Pradesh
Website:	www.abhibus.com

I had booked bus ticket for travelling from Vijayawada to Salem through abhibus.com in Kesineni Travels on 31st Mar'17.
Booking Time: By 8.40AM on 31st.
Booking Amount: Rs.1166

Ticket details given below.

"AbhiBus.com Mobile Ticket: Vijayawada - Salem
Kesineni Travels
Status- Confirmed
Service No:11R732
Ticket No: ABRS5564118
PNR: ABRS5564118
DOJ:31-Mar-2017
DEP:04:30 PM
SEATS:18
BOARDING:Benz Circle, SERVICE ROAD, OPP. CHURCH, BENZ CIRCLE, VIJAYAWADA. PH:[protected], 2493777, MOB:[protected]..
This message is a valid mTicket.
REPORTING:15min before dep time.
AbhiBus Customer Care: [protected]"

Issues are as given below.:

When I reached Kesineni travelles by 4.15PM to board the bus at Kesineni Travels office near Benz Circle, Vijayawada they said that the bus was cancelled and the information about the cancellation was given to abhibus.com on 30th Mar'17 itself.

I haven't received any information about the cancellation of the bus service from neither abhibus.com or Kesineni Travels. Even my ticket amount was not refunded by abhibus.com.

I had booked this bus ticket to reach salem by 6AM on 1st Apr'17 to attend my family function.

I didn't have any alternative option after 4.30 PM on 31st to reach salem at early morning on 1st April.

If they would have informed either abhibus.com or Kesineni Travels before 4.30PM on 31st March about the cancellation, I had another alternative bus service on that day 4.30PM itself from Vijayawada.

I called both abhibus.com and Kesineni Travels customer support for somany times and was waiting at Kesineni Travels office itself till 7PM to get support from them. But no proper response from both of them. They are complaining about each others only. Not at all tried to help for alternative travel or refunded my amount.

I couldn't find any train also at that time to reach salem as per my plan.

Because of abhibus.com and Kesineni Travels I lost my money Rs.1166 which was paid to abhibus.com. And not able attend my family function so I lost good relationships. My health was affected mentally.

Both abhibus.com and Kesineni Travels should punished for these kind of cheating and it should not happen to any other people.