Abhibus Services India — bus service from bangalore to chennai

Hi,

This is jagan, i made a booking through abhi bus mobile application for the date 2.12.2018 from bangalore to chennai. After booking the ticket i got the notification that, i need to report by 8:15 am and bus will depart by 8:30 am, it's been more than an hour i waited and i don't have any idea when the bus will come. I have called up bangalore office to enquire about the status but no one willing to help me and it's seems that they don't have any concerns about the customers.
Driver details not shared
Bus number not shared
If the bus is getting dealy at least call up the customers or send us the notification.
I have called up the bangalore office guy more then 5 to 6 times for the driver and bus details but no use, he did not shared me the details
Then i have called up customer care to enquire about the bus status even they are not aware about anything. Customer care executive told me to contact bangalore office but i told that bangalore office guy was not responding then she keeps on telling me to contact them.
After big struggle i have got the driver details. Then i have called up driver at 09:00am but cab driver told me that it will take further 20 mins time to reach shanti nagar bus stop.
Finally bus came at 09:30 am after the scheduled time.
I was simply waiting in bus stand an hour without knowing anything.
This seems a un ethical behavior red bus services is thousand time better compare to the abhibus services.
This is the last time i am booking bus from your end such a un professional services.
Don't know what mess up will happen before reaching chennai.
After boarding the bus the first thing, i have uninstalled the abhibus mobile application.

Many thanks for the struggle which your team has given.

Thank you,
Best regards,
Jagan
[protected]