Abhibus Services India — False Terms Refund Not Received

Website:

www.abhibus.in

As per the act if I don't use the services or goods how am I not eligible for refund. And also my tickets being sold to someone as I dont board the bus

I asked for a refund for my tickets as I was not well and couldn't travel and hence I had sent an email but there came an email that I and not eligible for refund.

And also I have booked the tickets same day so how does the terms and conditions fit.

I need a refund for my hard earned money 1, 400/-

in terms of the Consumer Protection Act 68 of 2009 (“the Act”)? Am I not eligible to get a refund