AbhiBus Services India Complaints & Reviews

Dear Team,

I tried booking bus tickets from your website. After selecting the bus and seat, I paid the amount via upi.

After it was successful, I got a pop up saying "sorry your seat is filled" also I got a message that it was unsuccessful and I will get a refund. Based on this information, I booked an alternative bus using my personal contact.

Post this, I'm getting a message from abhibus that my booking is confirmed. Plese cancel and I need the full refund immediately!

I called the customer support, he told he has escalated it and he requested me to write an email with screenshot of message.

PFA screenshots.

Now the customer support executive is not really helping and I get a message saying my trip is confirmed.

Plese resolve and initiate refund today itself.

Regards,

Glen

I have booked a ticket from.banglore to Hyderabad for[protected], actual boarding time is 9pm but they picked up at 11pm and actual departure time is[protected].50am but the estimated departure time is 12pm. This is my worst journey experience in my overall life.

I an suffering with high fever . I just asked driver to stop at medical store but straight away he ignored . If my body temperature increases further then it is completely responsible by driver.

Hello team members,
The bed sheets are not cleaned. And the blood 🩸 marks on he bedsheets. Feel like vomit 🤮. Who is the responsible for the bus cleanup when I asked drivers they are not responsible for the mess which they are telling you guys r nlt providing things.
Please help costumers.
How can we sleep on this kind of bedspread.

Sugama Tourists
PNR:10978401
Vehicle Number:KA 51 AD 2401
Service:ROUTE NO-28, BELGAUM - BANG

Hi dear Team,

The bedsheets were not cleaned and blood 🩸 marks smell, which I travelling by Sugama from Belgaum to Bangalore now.
Below is the details for your reference. On weekend days you charged almost 50% extra than not taking care of cleaning of the beds. Please let me know how can we trust and travel. When we asked bus guys, they are blaming you guys whichever they r giving we are using ext.
Here after we don’t want to use your service I will try to send details to all
My friends not use abhibus for booking.
PNR:10978401
Vehicle Number:KA 51 AD 2401
Service:ROUTE NO-28, BELGAUM - BANGALORE
I tried to upload photo couldn’t able to send hence you guys kept limitation on size of pic!!!

I need solution on the same.

I made a booking from Bangalore to Pondicherry on 1/04/2023, Rs.2, 264 was deducted from my account and ticket was not booked. Please refund my amount at the earliest to the concerned bank account....

Hello, TEAM FREE FIRE INDIA My ID Was Suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I AmSure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason my I'd details Please review my account again and Unban my I'd . This is my humble request. Thank you ...

my I'd details Player name ABHISHEK

Player uid - [protected]

This is my first time using the ABHIBUS App, and I had a terrible experience. The bus was delayed more than five times, from 12.30 a.m. to 5 a.m., and no correct information was provided to the passengers. We went to Madaiwala POLICE STATION and reported the same issue
No communication or call from ABHIBUS has been received as of 5 a.m. on Tuesday, March 2, 2023. At 5:03 a.m., I received a bus arrival notice ( Thanks Abhibus for sending it, this a perfect proof )[ATTACHING IT]
ABHIBUS should compensate for forcing older citizens to sit on the road for 4+ hours.
Considering this is 100% error from your end, I need both tickets reimbursed as soon as possible.
As proof, keeping the audio recordings of conversations with ABHIBUS/ ORANGE BUS customer service.

Bus Partner Name: Paulo Travels
AbhiBus Booking ID: AV[protected]
Journey Date: 23 Feb, 2023
Source: Goa
Destination: Mumbai

I had booked 2 bus tickets from abhibus for amount of rs 1980, i got a message that our seats have been changed from number 15 & 16 to number 11 &12 which had damaged AC so there was suffocation and no air so was feeling very hot, seats were untidy with almost no cleaning, when told conductor he behaved rudely, felt like vomitting due to this and had to consult the doctor after arriving mumbai, felt dizzy for 2 days, pathetic service.

Money for the booking was deducted from my account but successful booking couldnt happen from their side so refund was to be given to me. but after these many days also refund is not received. it happened on 24th january 2023.

I have booked ticket from Goa to Hyderabad with Jagan travels in your website

Bus no NL07B0918 and seat No L16, PNR : 1467309

I have boarded this bus at Panajim

The reason i booked this ticket is it i mentioned Abhi assured in the website. The bus is not at all in a good shape. I am not sure who approved this bus to travel from Goa to Hyderabad. The bus does not have any plug point to charge mobiles. I think except the driver steering nothing is in a perfect condition.
While driving, the bus is just shaking which is not comfortable for the customer.

Before reaching Karnataka, the bus tires got smoke and it entered throughout the bus for almost 40-60 mins. I am in the emergency exit door and i faced lot of issue with that smell and smoke and then the tire got fire. The bus was stopped at 4-5 am and the bus broke down, it was not in a shape to move forward. The driver and staff were not confident about the bus. The manager, owner didn't even picked up the calls nether responded even after knowing the bus was broken down.

This is just not a complain, i can say we almost the entire crew may be just saved from death, it could have resulted in complete fire to the bus.
The driver didn't help neither the Owner nor the manager. Nobody took responsible. Me and my friend has to take a cab from there to reach hyderabad which costed as 10000+ rupees.

Please do the necessary compensation as soon as possible.
Below are major monetary losses due to vehicle breakdown

1) Bus booking 3035.00
2) Cab cost 10000+
3) 1 day loss of pay because i was supposed to work on Jan 2nd.
4) Other additional expenses like auto, food etc

Almost survived from death

Please donot trust Abhibus. They didn't help me in solving point #2, #3, #4 even after multiple followups. They are just a forum to book the tickets otherwise are not helpful at all

I booked a ticket online and in ticket boarding point was showed as Adimaly, departure time was 9 50. I waited almost 2 hour at adimaly bus stand.. @ 10:24 bus partner called me and said that the bus will not enter into bus stand after 7clk .. Then I asked him why you didn't called me earlier.. and he said he can't call everyone he was busy!! How can a new passenger know about this thing that bus will not enter into bus stand after 7 ?? Bus partner should ensure that passenger details before departure.. I need my refund because this is not my fault. I waited 4 hours there to get another bus..

I Ponaka Vikesh i booked tickets Nellore to Hyderabad at 25dec2022 but bus operators was not responding so I complain abhibus customer care but they not responding, bus driver was very careless, they not pickup me, i lost my money and time, i report to abhibus but they are not responding very negagence, they behaviour is wrong
Ticket details:-AV[protected]
Amount paid:-1387.00
Do right to me

I have booked a ticket for my brother on 19/12/2022 from borivali to Hyderabad. Bus boarding time was 6pm and my brother reached by 5.45 pm, after waiting for few minutes he inquired about the bus to which the travel agency said they don't accept inquires booked through app. Still one guy helped and called the driver to which he told a lie that the bus came to borivali point and no one was there and told to come to sion. When we called the abhi bus customer care they told other passengers are also boarded from the same point when asked about the proof of that he was clueless and changed the topic to other direction.

I had tried to book ticket from abhibus.com on 22nd nov 2022, ticket was unsuccessful but payment deducted from my credit card rs. 1868.80. It was successfully booked after 2nd try. Payment also deducted from the same account. I had contacted customer care for refund of 1st unsuccessful transaction. As they told me to send all details on [protected]@abhibus.com. I had send all information like order id, contact number and transaction details and statement etc. But they are not responding properly on mail and calls and daily they give fake promises that wait for 48 hours, your money will get refunded. But till date refund not received.

I have booked volvo bus ticket from Bhawanipatna to hubaneswar dtd-24.11.2022 and thereafter cancelled the ticket due to pesonal urgency on24.11.2022.Then got message for refund of amount Rs770/- but only Rs140/- deposited in my airtel payment bank account on dtd24.11.2022.I had contacted custome care service of abhi bus but neither could not able to get back the refund amount nor able to get good response from abhi bus service regarding...

As per the act if I don't use the services or goods how am I not eligible for refund. And also my tickets being sold to someone as I dont board the bus

I asked for a refund for my tickets as I was not well and couldn't travel and hence I had sent an email but there came an email that I and not eligible for refund.

And also I have booked the tickets same day so how does the terms and conditions fit.
br...

Amount deduct but ticket not booked

I am facing the same issue when I cancelled the back journey. They charged highly. Thanks to your help my previous issue is resolved. Please help me again to resolve this issue.

My ticket costed around Rs. 1499, and I cancelled my ticket one day prior to the journey, I booked ticket as their cancellation policy terms were good. As per their cancellation policy I must receive 95% refund i.e. Rs. 1425. which they also mentioned in the app while booking and also during cancellation. But after cancelling the ticket I got a message saying I will receive only Rs. 642.04. Which is mere 43% . I have been charged 57%. When their cancellation policy which shown in App says otherwise.

Ticket Details
Booking Id: AV[protected]
Service Number: BLR-VSP(999)
Bus Partner: Komitla Translines

My ticket costed around Rs. 1499, and I cancelled my ticket one day prior to the journey, I booked ticket as their cancellation policy terms were good. As per their cancellation policy I must receive 95% refund i.e. Rs. 1425. which they also mentioned in the app while booking and also during cancellation. But after cancelling the ticket I got a message saying I will receive only Rs. 642.04. Which is mere 43% . I have been charged 57%. When...