Abhibus Services India — Incomplete transaction

Address:	603103
Website:	www.abhibus.com

Booked bus tickets from chennai to bengaluru and return on 14th june, 2017 using their pay later service lazypay. At the payment gateway, i was asked to enter the otp received at my cell phone number to authenticate my identity and the amount to get debited from my lazypay account. After entering the otp, i clicked on the confirm button to confirm the payment but after clicking it the webpage returned an error code and my tickets were not booked. Instead i received message and mail that my lazypay account has been debited for the amount. I dropped a mail to lazypay to report the issue and got a reply back that the transaction was successful at their end and so i should be contacting abhibus service. So i called them 3 times since then and got the same reply that it will get refunded. I even dropped them mails to which they did not even bother to reply. Now my last day for repayment to the amount which i never transacted has arrived and i am getting mails and calls to repay it from lazypay and i am in no mood to repay any such amount. Kindly help me in resolving this issue and getting this amount re-credited to the lazypay account along with any such fines or penalties which the lazypay may levy on non-payment beyond due date.

Details -

Abhibus txn reference number - r_28630697_28630696
Lazypay txn ref number - lptxid[protected]
Amount - 1253
Date of transaction - 14/06/2017
Last date for repayment - 18/06/2017
Ticket id generated for mail sent to abhibus - 726055
Issue - transaction complete and no ticket booked.