Abhibus Services India — Non refund of amount

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	Abhibus.com

I had booked a ticket, through abhibus.com portal, for 3 passengers on 03.03.2017 for travel on 11.03.2017. The service provider was apsrtc, service no.3475, and the ticket number is 61190542. Journey was from nellore to chennai by garuda carrier. When the passengers reached the bus station at nellore on 11.03.2017 at around 4.30 a. M., they were informed that the bus concerned had been cancelled and refund of ticket amount of rs.1180.00 would be done within 15 days. Despite this, i had informed the abhibus team, through e-mail, on 12.03.2017 about the cancellation of the bus and requested them to refund the ticket amount of rs.1180.00. They replied to me saying that they tried to reach on my phone and could not speak to me. But for this information, there was no other information in their e-mail. I had sent another e-mail to them on 17.03.2017, once again informing them about cancellation of the bus and requested them to refund the amount. Again i received the same reply. Subsequently, when i contacted abhibus customer care over telephone, they told me that they will not refund the amount of rs1180.00 stating that i had not cancelled the ticket, with apsrtc within 15 days from the date of travel. I told them that i did not cancel the ticket as abhibus.com, to whom i have paid the amount, had not informed me about the cancellation procedure. Further more, the contract was between me and abhibus.com and not between me and apsrtc. The responsibility of refunding the amount, therefore solely lies with abhibus.com. I contacted the customer care cell of abhibus.com several times, for refund of the amount and there was no positive response from them.

In view of the above, i request you to kindly take up the issue with abhibus.com and arrange for refund of rs.1180.00. Moreover, caution them against repetition of such incidents.