[Resolved]  Abof.com / Aditya Birla Online Fashion — amount debited from account but no product in shopping cart and refund 7-8 days

Address:	400605
Website:	www.abof.com/Clothing‎

Dear reader's,

I wish to complaint regards to pathetic customer service from abof.

I purchase product on 27 august 2017 after selecting i was landed to payment page and made the payment. The amount got debited from my a/c

27 aug 2017 [protected]-payuadityabirlaonlin [protected] 27 aug 2017 1, 736.00

I also received text msg from hdfc bank of amt debited and no text of abof or any product in shopping cart.

I called customer care who said its normal many customer face this issue. And refund tat 7-8 days.

Sad that they are aware many customer are affected and it hardly matters them.

I said i am looking form my refund immediately as its not return for returned product, that i wait to get the product delivered to your ware house.

My amount is debited with no product and and have to wait and follow up for my own refund.

Speaking to them they say that's there policy.

I said i paid and no product booked its goo[censored]p with your system and asked compensation 1500.

I received call from abof manager ginu dias who was extremely pathetic arrogant, poor communication, and said i have to send bank statement in arrogant manager.

Do customer service they care for.

I received multi pal time wasting calls, ginu dias there abof manager said he is on the top position with no one above him and he is last point of contact. Sad after that |i received two more calls.
I asked to speak to there vp or cfo mr sharad agarwal also submitted my bank statement.

The manager said forcing to check there refund policy..

I am sad i delt with abof and pathetic customer service.

I purchased from amazon, snapdel never was debited without the product.

I received my own money with no product in next month 5 september, stating contact bank..

Sad service and sad customer care.

So many complaints on multi pal website.

Hope the senior authorities is doing bushiness only brand birla.

Hoping to receive the cfo's call as promise by there manager.

I had said i will write on complaint site if refund was not done on time.

She aof has already provoked me.

Plz don buy if so buy cash on delivery. Such company fails trust and customer service is sad with managers.

Pathetic brand abof you loot customer and argue and make customer repeat..

Abraham shalom
+ 91 [protected]