Accenture — Account issue

I have applied for ASE role with my minor pan card, as in FAQ they mention that pan card with photo mismatch is not an issue so i applied for it after few days they sent "we will not be able to proceed with your application since your profile does not meet our eligibility criteria. "
my educational qualification meets eligibility criteria because of the pan i have not shortlisted.
so i, reapplied for my pan with recent photo after getting my pan iwish to sumbit in the registration link, but this time the otp ki not coming to my mail id to update my pan card.
so i knidly request please resolve my issue.