Accenture India — pf transfer/closure issue

Address:

Bldg. No.1A and 1B, Raheja Mind Space, Hitech City, Madhapur,, Rangareddy, Andhra Pradesh, 500086

Dear sir,

Employee id: 11183873

I worked with accenture services/solutions private ltd at hyderabad as a senior software engineer and team lead. My last working day with accenture was 30th november, 2018. I have completed all my exist formalities and sent the documents for pf closure and then transfer as per the exit formalities checklist.

I have pasted all the email reply which i have revived from accenture pf team. If you go through the email you will understand how pf team played with me.

Kindly look in to the matter and do the needful.

Kindly acknowledge for the same.

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First reply from accenture:

Hi
11183873
Kindly be informed that your pf account has pension related error (Eps was not contributed for more than 15k basic wages, however pf transfer-in received from prior to accenture account). Hence we have submitted the clarification documents to pf office for necessary corrections and same will be corrected by pf department. Post approval of the eps related error, you can initiate pf claim hence kindly co-operate with us till end of june month for closer of the request.
About the eps error: please note that as per new amendment in pf rules, if employee basic salary more than 15000 then nothing will go to pension amount. The entire amount i. E. 12% employee & employer will go to provident fund a/c.in this condition if employee confirm that previous eps is ‘ýes’, (More than 15k basic wages related employees) then only employee eps will be contributed from present employer. Since, you have declared in form number 11 that ‘previous eps no’, so we have not contributed your eps amount from accenture and pf was paid to department accordingly. However, we have received the pf and eps transfer-in from previous employer and same is available with pf office for accounting. With this reason accenture pf amount need to be segregated towards eps account and after that pf claim request can be processed.

Regarding pf claim, as per pf department policy if employee’s previous and current company pf account number is linked with same uan number it is not possible to withdraw pf amount from previous company and since your uan number is linked with accenture and current company (Paypal india private ltd) pf account hence we are unable to process pf withdrawal forms further. After resolving pension error on your account we will share intimation mail to your mail id and after that kindly initiate pf transfer from accenture to your current company.
Thanks
Pf team


Hi team,

Could someone please look into the below issue?

I have applied for pf withdrawal on february 24th and sent the documents for the same on below address. So far i have not received any update on this. Could someone please look into this issue, i am in need of money. Please try to understand the problem from employee perspective.

Accenture solutions private limited
India finance center-bay 49 (Pf forms),
Plant 3, godrej & boyce complex,
Pirojshanagar, lbs marg,
Vikhroli (West)
Mumbai - 400 079

Pfb my details.

Employee id : 11183873
Mobile number: [protected]

Please let me know if you need any further information

Regards,
Yakub pasha shaik,
Mobile : [protected]

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Second reply from accenture:

Hi,

Please note that the provident fund (Pf) department have stopped accepting pf transfer, withdrawal /partial withdrawal applications submitted in offline mode i. E. Through physical forms.
The pf department is accepting only those pf applications which are filed online on employee provident fund organization (Epfo) portal.

In view of the above, though we have received your application for the settlement of pf, we are unable to submit the claim to the department. We request you to kindly initiate an online request as per the attached process guideline. (Please refer attachments 1 a & b).

Also note that for online application it is mandatory that your kyc details such as bank, pan, aadhaar have been updated in your pf - universal account number (Uan). If not kindly, update the details on the epfo portal for your claim to be processed at the pf department. (Refer attachment no 2 for the process to update kyc to uan).

Note: if you have already initiated the online claim request in uan portal, please ignore this mail.

If you have any further query regarding pf, kindly write a mail with subject line ‘pf query” and your employee code, to eb. [protected]@accenture.com for assistance.

Thanks regards,
Pf team.

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Hi,

As you said, i have raised request for pf transfer to my new account. But it got rejected. Could you please tell me, what i need to do now?

As per pf rules, pf department, they have stopped withdrawal, and now accenture stopped pf transfer.

Please let me know if you have any other option to get my money back.

Regards,
Yakub pasha,
Employee id : 11183873
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Third reply from accenture:

Hi yakub
11183873
We have already submitted the necessary clarification to pf office for rectified the pension related error in pf balance and same is pending with cpfc for approval. Once we received the approval notification from govt pf department, we will share the mail communication to your email id and after that you can submit the online claim request in pf website for further action.
As per the internal team update, pf office need time till end of aug month for closer of the approval. Hence co-operate with us till end of aug month for further update.
Regards
Pf team

Hi team,

Any update on my pf transfer request. For your kind information my last working day in accenture was 30th november, 2018 and i am still struggling to get my pf money back. Can you please let me know when i will get the money into my account.

Regards,
Yakub

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Fourth reply from accenture:

Hi
11183873
Kindly be informed that your pf claim was rejected due to eps contributions related technical error in pf balance, hence we have checked with pf office for resolving the concern and they have said that by next financial year all error will be rectified and after that employee can submit the online claim request again in pf website.
So kindly wait till mar-2020 for closer of the eps issues accordingly. We will send the mail communication to your mail id once issue get rectified.
Thanks
Pf team

Hi team,

Any update on my pf transfer request.

View your previous email

[image. Png]

Regards,
Yakub
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Thanks and regards,
Yakub pasha