Accenture India — resume is not deleted yet, still showing application already exists!

Hello,
My name is Chanchal Tantubay. I am unable to apply for any other job because it is showing "Application Already Exists!".

I have applied on December 2023. I connected with one HR from Accenture and she has told that when I applied the job was fulfilled, that is why my resume got saved in the database of Accenture.

But that is an old resume. I cannot apply for a new job. This is my request please delete my resume from Accenture database so that I can apply for a job with my new resume, skills and experience.

Name: Chanchal Tantubay
Email: [protected]@gmail.com
Mob: [protected]

I have raised another complaint but that was marked solved. why?
The issue has not been solved yet. Please delete my resume ASAP so that I can apply for a new job.