[Resolved] Acer India — acer aspire laptop | |
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MOHANAKUMAR
C N
CHITTILAMANA
KIDANGOOR
SOUTH P O
PIN.
686 583
Phone.
[protected]
Email
ID. [protected]@gmail.com
Date
04/12/2014
________________________________________________________________________________
To. The Manager/Executive Officer
ACER Systems, Kerala.
Sub: Very poor performance of the ACER
Laptops – Reg.
This
is with great regret and sorrow I may inform you that the poor
performance of the ACER Laptops. I purchased an ACER ASPIRE
Laptop from Thaverparambil Digital Shop, Santhom Complex, Pala
on[protected] with an instant cost of ₹ 29500/- with great
expectations.
But
from the very beginning itself it shows symptoms of discomfort in
booting and unwanted shut-off on working. I approached the dealer
for rectification or replacement. But in my experience they have
done nothing to clear off the defects. The System was totally out of
use by the last of October 2014, only 5 months from purchase.
I
again approached the dealer with the System on 1st
November 2014 to make it serviceable or to replace immediately. They
received the Laptop and assured me to rectify my grievance positively
with in a week. But neither the dealer nor the supplier rectified the
complaint till date. Now the dealer argues that the delay is from
the part Acer Company
and they are liable to replace the defective system.
I
am working in an Official capacity in a Public Sector Undertaking
and the only motivation to acquire a Laptop is to assist me in my
brisk official duties. Both all my personal and official data are
stored in the system for ready and future reference and the related
on going business. Now everything is blocked due to the defect of
the system you have supplied. I am mentally and financially
distressed a lot only due to defective Acer
Laptop the company supplied. If it is further delayed the only way
open to me is to forward my grievance to a legal forum.
But
still I have the hope that the well reputed Acer
Company can
easily solve my grievance by replacing the defective Laptop with a
new one in good working condition, as it covers warranty offered by
the Company.
Expecting your early
favourable action
yours faithfully
Sd/-
MOHANAKUMAR
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Aug 14, 2020 Complaint marked as Resolved | |
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