[Resolved] Acer India — Complaint Against Vikas
Mumbai, Maharashtra, India
Hello acer. I have a complaint against one of your engineers. Around 2 weeks back i complained on your that my laptops sound system isnt working. Acer did send one of its engineers to my house. He did check my laptop and said that it needed a replacement of the speaker. The engineer who came to my place was Vikas. I got my complaint registered by the name of Krishna Chhabria. I want u to check your records once as i dont remember my case id number. Vikas's phone number is [protected]. He took around 11 days only to get a speaker for my laptop after which he says that the motherboard needs to be replaced. He wasnt working as i wanted him to. The service provided by you is not appealing at all. It takes huge amount of time for any of your engineers to replace any small part of my laptop. I want you to look into the matter and resolve my issue. I dont enough time to wait any longer. Either you'll send the new motherboard by tomorrow or give my money back or give me a new laptop. I need a solution to my problem immediately. And one more thing the man against whom i am complaining works in sound solutions which is one of your service centers. My laptop's SNID number is [protected] and my laptop's serial number is UNMLCSI001E3734263. Thank you for listening
Complaint marked as Resolved
The complaint has now been resolved by acers customer support. They have assured me to that they will resolve my laptop problem as soon as possible.
[Apr 13, 2015] Acer India customer support has been notified about the posted complaint.
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