[Resolved] Acer India — Discrepancy in information | |||
I purchased acer aspire e5-532-p1x5 laptop from chroma, delhi on 23 october 2015. Since the day i purchased it, i had audio drive issues and wifi adapter issues. I am studying in chennai. Few days back when windows 10 in my pc automatically got updated, i received a message - page default in non paged area. I went to the 'so called' acer care centre in adyar and they charged me rs.500 for installing windows 8.1 pirated version. The link i am attaching with the complaint shows that the centre is the warranty centre for acer. However it is not a warranty centre. Despite of having my laptop under warranty i still had to pay for something which was my fault at all because the website (Link provided) shows a false information. It is not easy to go to anywhere at an unknown place and get your laptop repaired. You should respond to your customers properly instead of having an ignorant attitude. It becomes really difficult to handle such issues specially when the person is in an unknown city. I want my original windows 10 back free of cost. I request you to please see to it as being a student its really difficult to manage studies with such laptop issues. Also compare the online mail i received and the bill i paid. How can they charge me if it is an acer centre please kindly see to it. Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Acer India customer support has been notified about the posted complaint. | |||
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May I know from where did you download the drivers?
As of now some of the drivers of old Windows may not work properly on latest Windows. For the meantime, I suggest you some basic troubleshooting steps that may help you to solve the issue.
1) Press Windows + R keys on the Keyboard.
2) Type devmgmt.msc in the Open textbox.
3) Expand Sound, video and game controllers from the window.
4) Right click on the Audio Driver and select Uninstall.
5) Click on OK on Confirm device uninstall prompt.
6) Restart the computer, the drivers will get automatically installed on your Windows 10.
Hope it helps.