Acer India — extreme delay in service

Krishnendub

from Bahula, West Bengal

Address:

Kolkata, West Bengal, 700035

I brought acer swift 3 ryzen 5 (Sf315-41) laptop couple of months back. It suddenly became extremely slow after windows update. Reinstalling windows did not help. So i gave it acer service center on 18/05/2018. They told me that repairing would be done by a week. Almost a month now but still they have no idea when it will be done. Case status is showing awaiting spares. Every time i call customer service they are saying to wait for one or two days. I really have no idea what to do next.
Case id
2708571i

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Juicial Firt Class Magistrate, Payyoli

from Kunnamangalam, Kerala

Machine Sl No."UXVKSS1214G1341490" COMPLAINT: No power goes to CPU.Sent your rep to rectify fault.contact [protected]. Office: Judicial First Class Magistrate, Payyoli, Kozhikode-Dist, Kerala.

ahilabhuvanpati ekaratbrahaman

Case id-3687906I : It's been 25 days since my acer nitro 5 is not turning on. First it shows an error.I made a complaint an acer engineer came . he recognise that it is a motherboard issue and it needs to be changed. Customer care told me to wait for 7 working days for the motherboard. Now it's been 25 days i called customer care service several time and everytime he told me that it will take one or two days. Acer I'm really tired and getting frustrated now I'm a last year grad student and my placement season is going on . it is the time when i need my laptop most.Look into this issue and repair my laptop as soon as possible it will be very helpful