Myself Daljeet Singh from Delhi. On 09 March 2023, I purchased a 50-inch ACER TV from Gaurav Sales (Retailer). Details are as follows.
Customer Name: Daljeet Singh
Register Mobile: +91 82872XXXXX
Product: ACER TV (50") - AR50AR2851UDFL
Purchase Date: 9 / Mar / 2023
Invoice Number: 1425
Retailer Shop Details: Gaurav Sales
H No 103, KH No. 10/11/12, Nihal Vihar Phase 2, Opp. Daler Mahendi Farm House, Nilothi Extn, Nangloi, New Delhi 110041
GSTIN/UIN: 07AFYPC6190E2Z5
Defect Issue:
When you run this TV for 5 or 6 hours continuously, then 1 beep constantly starts coming out from the TV, which you can see in the attached videos (as proof). And a couple of times the voice of the video becomes disappear for 2 or 3 mins. Earlier, we thought maybe a video issue but not like that. The first time this issue occurred was on 6 April'2023 then I informed the retailer "Gaurav Sales", frankly speaking, they are making fools of their customers just to earn bugs (No Knowledge, No Regret, No Ethics).
I had written this complaint to Acer support, and 1 technician came for the inspection and reset the TV... Seriously? It is a 20-year-old criterion that when the technician does not have any knowledge about the product, then he used to format the product.
3 or 4 days later, the same issue occurred. Now, that technician came with his senior, and he changed the complete software. And now, the situation is at a different stage. Now, after 5 or 6 hrs beep comes, and then the TV restarts automatically, and "OK GOOGLE " stopped working at all.
I have been informing your retail partner (Gaurav Sales) about this issue for the last 4 weeks unfortunately they are not replying properly. And, this is Display Product - I had informed them please DON'T send me this TV. I want a only new packed product. But they ignored my request and delivered the same display TV to my home.
I am very disappointed with your services. Kindly replace this product on a priority basis. I will not take this anymore.
This is my last requesting mail to replace my TV on a priority basis. I am really fed up with your support team. You have to accept that your product is defective.
Thank you for your time and consideration. Looking forward to hearing from you soon.
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