ADVERTISEMENT

[Resolved]  Acer India — I ordered recertified Acer nitro 5 laptop by mistake

I ordered a recertified laptop thinking it is an original (genuine new) laptop by mistake. After Knowing my mistake, I called acer customer care service multiple times but they said we can't do anything about it.
So I email their technical team through Gmail multiple(10+) times to tell them my issue. But still, they are not helping me out.

I told them to cancel my order & initiate my refund, Or Replace/ Change my order for a new one. I will be fine to pay extra money which will be needed. But still they are not doing anything. They also told me that they will not take order return if it will be delivered. It was just misuse of policy as I can't even return that laptop order which I don't want.

I even asked them to give me solutions to what to do in such a situation or to whom (Higher Authority) should I contact but still they did not help to solve my issue.

After trying everything with acer customer service, I feel like I was cheated. I paid 50000rs by mistake for a used laptop & now even I already informed them they are not helping me.

I want to initiate my refund as fast as possible or at least give me authority to change my order. It was really frustrating for me to know that no one is helping me out from acer.

I ordered acer nitro 5 (i5 10th gen, GTX 1650)

Order ID: [protected]
Shipment: [protected]
Items: Acer Recertified Nitro 5 Gaming Laptop | AN515-55
SKU: NH.Q7RSI.004-RF[protected]
+3 photos
Was this information helpful?
No (0)
Yes (0)
Mar 23, 2021
Complaint marked as Resolved 
It took me more than month to solve this issue. I contacted with there customer care with customer care no (more than 100+times) & sended them 30-40 emails on there email service & than this thing finally resolved... Still i did not received my refund yet but it will be on his way.
Acer India customer support has been notified about the posted complaint.
Jan 24, 2021
Updated by Digvijaysing Rajput
Please help me.
Jan 25, 2021
Updated by Digvijaysing Rajput
Received defective laptop with multiple scratches & dent.
There is also broken part sound coming from inside the laptop.
It is really bad situation for me.
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Acer India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    32%
    Complaints
    715
    Pending
    0
    Resolved
    231
    Acer India Phone
    +91 80 3940 8700
    +91 804070 8700
    Acer India Address
    "Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India - 560025
    View Full Information
    ADVERTISEMENT