Acer India — Service delay & replacement denial

Hi,
My Name is Yash Chandrakar. My case ID is 458912C. I registered my case on 3rd of October.
Today is 4th November and my case hasn't been resolved. It took more than a month and still the issue hasn't been resolved. I asked for a replacement which they have also not provided. I have to call regularly for updates which they didn't provide intially.
This support is extremely disgusting. It doesn't take a month to repair any electronic device ACER. Kindly Help escalate my issue to the highest level otherwise these guys just won't notice.
Why do customers have to suffer always?
Thanks & Regards,
Yash Chandrakar