Acer India — warranty service issues

Address:

Pune, Maharashtra, 411007

Hi,

I am very disappointed by the warranty service provided by acer india. I purchased acer laptop with original windows licensed copy and ms installed. On dec 20th 2018 my laptop suddenly stopped working and i raised complaint with acer india, they found the issue with mboard and installed refurbished mb (Acer claims that they only replace the mb with refurbished one and not new, even in warranty support). Since they replaced the mb, the windows was not working and to my surprise they installed pirated windows and ms office. Looks like they are also cheating microsoft. After multiple complaints they agreed to install the genuine windows and ms office. While this was work in progress the refurbished mb started giving the problem with battery. I am not sure if this is the kind of service acer india provides. Big on name and low in quality of service.

I have still not received the laptop and is with company since last one 4 days... From 24th jan.

Complaint number - 2991454i and 3032023i