[Resolved]  ACT Fibernet — ACT Suspended my account before the payment due date

Address: ACT Fibernet - Chennai

The ACT service request # SR[protected] raised for my account suspended before the payment due date. On 1/16/2023 observed that my ACT account was suspended and when i contacted customer support team, they mentioned to pay the outstanding bill amount to activate. But i have explained the due date was 1/22/2023 as per current invoice bill showing online and sent me through email and why should i have to make a payment before the due date to activate. For that, they have mentioned that there was a plan change requested on 1/6/2023, so as per ACT process, any plan change the payment of outstanding amount should be made on (01/06/2023) or before the grace period of 10 days (01/16/2023). Which was not informed to me during the plan change and no new invoice bill generated for the same reflecting the due was on 1/6/2023. It was completely a mistake from ACT side failed to notified customer about the due date change and, not reflecting the updated due date on the current invoice bill and the account was also suspended without intimation. Anyhow after multiple conversation with customer support team on 1/16/2023, they accepted it was a mistake from ACT end and taken compliant to check with management team to reactivate the account and mentioned might take more than 24 hours to provide the resolution on ticket raised. But, not sure why such delay in ACT reactivation process. Whereas the services like account suspend and new connection activation they will do it immediately. Again, failure from ACT Fibernet provider on customer services. If no action taken on this reactivation, plan to disconnect ACT and possible filing legal complaint against ACT with all evidence.