[Resolved]  ACT Fibernet — Slow speed - multiple complaints raised - not solved yet

Respected sir/madam,

My act fibernet speed is 90 to 100mbps. I was promised a 450 mbps plan and paid the amount too. I raised the complaint on 7th december 2023. Instead of solving the issue, the service team closed the complaint by the day end. I have raised multiple complaints/service requests (Details enclosed below). But the act team is keen on closing the complaint without actually fixing the problem. I have been a loyal customer of act since 2016. But now i am being cheated on the grounds of higher speeds. Act customer care giving false promises of fixing soon. I am a surgeon. Yesterday mr mahalingam (Field technician), called up when i was in hospital operating on a patient. My subordinate answered, asked to call later. Instead of calling later, mr mahalingam closed the complaint. How inhumane this is? Is this the work culture in act corporate office? Seriously i am sad at the state of how act has degraded. Kindly do the needful.

1. Complaint/service no. - sr [protected]/ sr[protected]/ sr[protected]/ sr[protected]/sr [protected]
2. Name - karthikeyan
3. Mobile no. - +91-[protected]
4. Email - [protected]@gmail.com
5. Connection id[protected]

I don't know whom to ask. Please help.
Thanking you

Karthikeyan
+91-[protected]
[protected]@gmail.com
+2 photos
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Dec 23, 2023
Complaint marked as Resolved 
After 13 days and After lot of struggles, ACT Internet Team changed the faulty Internet Cables. Now Internet is restored back. Thanks Consumercomplaints.in Team for standing with me .
ACT Fibernet customer support has been notified about the posted complaint.
Dec 23, 2023
Updated by cruix18
After 13 days and After lot of struggles, ACT Internet Team changed the faulty Internet Cables. Now Internet is restored back. Thanks Consumercomplaints.in Team for standing with me .
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