[Resolved] ACT Fibernet — Connection shift and reconnection
Khairatabad, Andhra Pradesh, India
Hi i have taken a Act Fiber net connection in the month of Aug 2015 and requested to shift the connection to a New address in Punjagutta on Nov 14th. After almost a week followup the customer team explains me the their cant shift the account to new address, because of lack to domestic connect in that particular area and i need to buy a setup box for 2500/-. I requested them deactivate the account and refund me immediately.
The very next day i have called from a new number and name and requested for a new domestic connection, and i got a new connection in the same location within a day, which their previously couldnt shift and apart from it a representative calls from their headquaters and informs me that my refund cheque is dispatched and will be received by Jan 6th 2015, which i haven't received it till present date.
The Customer support team is pathetic and cant understand what the problem is address it by just saying it would be rectified in 24-48 hrs.
Complaint marked as Resolved Mar 22, 2017
[Jan 27, 2016] ACT Fibernet customer support has been notified about the posted complaint.
Verified SupportACT Fibernet Customer Care's response, Feb 19, 2017
We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
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