[Resolved] ACT Fibernet — Connection shift and reconnection

Sra_

from Hyderabad, Telangana

Jan 27, 2016

Address: 500082

Website: portal.actcorp.in

Hi i have taken a Act Fiber net connection in the month of Aug 2015 and requested to shift the connection to a New address in Punjagutta on Nov 14th. After almost a week followup the customer team explains me the their cant shift the account to new address, because of lack to domestic connect in that particular area and i need to buy a setup box for 2500/-. I requested them deactivate the account and refund me immediately.

The very next day i have called from a new number and name and requested for a new domestic connection, and i got a new connection in the same location within a day, which their previously couldnt shift and apart from it a representative calls from their headquaters and informs me that my refund cheque is dispatched and will be received by Jan 6th 2015, which i haven't received it till present date.

The Customer support team is pathetic and cant understand what the problem is address it by just saying it would be rectified in 24-48 hrs.

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Yes (3)

Mar 22, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2017

ACT Fibernet Customer Care's response Dear Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Regards,
ACT Fibernet

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Jan 28, 2016

Verified Support

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Jaysheela

from Hyderabad, Telangana

Mar 4, 2016

hi i have taken the connection last year but as there was no system at home i requested ACT to disconnect but now i want to reconnect my registered no: is [protected] i dont remember myCustomer ID

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Mar 4, 2016

Verified Support

Dear Jaysheela,

Thank you for sharing your contact number, we will get in touch with you.

Warm Regards,
ACT Fibernet

Saivarun

from Hyderabad, Telangana

Sep 11, 2016

Hi i have taken the connection last year due to some shifting problems I disconnected my network now i want it to another area and my id is[protected] and my contact number is [protected].

Thank you.

ACT Fibernet Customer Care's response, Sep 11, 2016

Verified Support

Hi Saivarun,

We will look into it and get in touch with you.

Regards
ACT Fibernet

Saloni Mishra

Nov 14, 2016

Bad bad bad and horrible services. I requested for shifting the connection on 6 Nov 2016 and was told that it will be done immediately. Till today no action has been taken in spite of making hundreds of calls to the customer care. Even after submitting the address proof they failed to shift my connection. It's been 9 days now and there is no action taken. On top of it I m being reminded every now and then to pay my bill. You people have the worst customer service. I am completely disappointed. You people only want to get new customers. I wish you would take care of your old customers as well.
- A very frustrated customer.

ACT Fibernet Customer Care's response, Nov 14, 2016

Verified Support

Hi Saloni,

We are sorry to know that your installation has not been completed. Please share your Contact Number, we’ll be happy to look into this for you.

Regards
ACT Fibernet

Saloni Mishra

Nov 15, 2016

Ull be happy to look into this? Wtf? R u guys doing me a favor? This is ur JOB, which u have failed at miserably. Half o[censored]r customer care executives wud be having my number. And one more thing, I m not gonna pay for the number of days I have not used the Internet because o[censored] guys. And yes, I will be very happy to change my connection from ACT to any other... MIND IT.

Nagaraj412

from Bengaluru, Karnataka

Jan 20, 2017

even i have asked for re connection, but they are asking connection charge ... this is really vary bad service from act, because of that reason i am planning to take hathway . they are giving free connection ... no installation charge and all ...

Teja Netha's

from Hyderabad, Telangana

Feb 15, 2017

Hi Sir,

i want re connection ...could you please help on this, am one of the existing act fiber customer...and my number is [protected].. thanks in advance..

Thanks,
sai teja

ACT Fibernet Customer Care's response, Feb 15, 2017

Verified Support

Hi Teja,

We have made a note of your request and will get in touch with you at the earliest.

Regards,
ACT Fibernet

poouj

from Bengaluru, Karnataka

Nov 21, 2017

I have shifted to other place and requested for the re connection in different place. The shifting team asked to share the location but after that there is no reply from them, Its been 2 days, and its ridiculous.
Please revert me back ASAP.I am really frustrated with this behavior.

Moona

from Eluru, Andhra Pradesh

Jul 30, 2018

Yes they won't provide proper net connection I am from old City chandrayangutta, I always face the problem of disconnection when ever I call to customer care they just tell the same line sorry for the inconveniences that cable has disconnected from the pole we try to solve the problem as soon as but once we call them they won't take step we need to call them again n gain then only they do work and always cutomer Care roots are busy when they free they say same lines sorry for incovence.
They area land connection person won't asnwer they call they need time to make it's like this half of the month we can use net service half of the month we need to launch the complain.

debpratim

from Hyderabad, Telangana

Sep 30, 2019

I have also requested for a shift connection but the team has not contacted yet..
Customer care says it will take 1 week to do so but if a new connection can be given in a day then why 1 week for shifting. Its insane
SR[protected]