ACT Fibernet — Delay in relocation for which reason disconnection initiated and now not refunding the amount.

Address: Hyderabad

Worst experience ever had with ACT. Although raised connection shift request, ACT team is not able to perform that in 5 days of time for which reason, I opted to moved out of ACT. Since it is a 6 month plan, I should be getting the remaining amount as refund. But they are asking to find a act subscriber and they will transfer that to their act account and not as amount to my account.

For a mistake of ACT in delaying the shift connection, I had to move to other service provider and now they are asking to find a ACT account to transfer the refund.

The connection was disconnected on 26 June 2025, till now there is no progress in the refund status. There is no communication from the ACT team with regards to the refund.

Even if we call the customer care there is no concrete estimated time from the ACT customer care team. No one is aware of the process nor timelines.

When I called to the customer care today, they are saying the refund policy will be to other act account and not to our bank account.

Thanks & Regards,
-Pavan Pativada