[Resolved] ACT Fibernet — excess charges after disconnection

Chanti N

from Bengaluru, Karnataka

Feb 20, 2018

Address: 560049

Website: portal.actcorp.in/web/blr/home

Hi team,

In september i asked act team to disconnect my broadband before 10days of last payment day in october. They said they will disconnect on last day and after that i took new broadband connection from another vendor and continuing it. After 1 month they started asking me to pay rs 386/- as broadband connection is open till 20-oct... Actual disconnection happened on 14-oct itself. I moved out the cables of act on 14-oct itself and starting using new broadband connection.
After 3 months now they started calling me saying that if i reactivate act broadband connection than they will wave-off that rs 386/- from my balance other wise it will impact my cibil score...
I am not understanding act customercare people trying to help me or blackmail me with this calls.

Was this information helpful?

No (0)

Yes (0)

Mar 24, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

ACT Fibernet Customer Care's response Hi Chanti N,

That's not the experience we want you to have with us. Please share your contact number and city name; we will look into this for you.

Regards,
ACT Fibernet

Feb 22, 2018

Updated by Chanti N Name : Chandrashekar Nandi
mobille : [protected]
Old Case number : [protected]
New Case Number: [protected]
Account/User Id :[protected]

Please let me know if you want my email History also that how many times I sent reminders for cancellation before in time.