ACT Fibernet — Extremely poor service and repeated internet disruptions

Address: Kakrola, Dwarka, New Delhi

I am writing to raise a serious grievance regarding the highly unprofessional and unreliable service provided by ACT Fibernet.
I opted for a new ACT Fibernet connection on 6th June 2025, after making a prepaid payment of ₹2, 301 for a 3-month plan. While the payment was processed promptly and installation completed the next day (7th June 2025), the service quality deteriorated almost immediately.
On 8th June 2025, just one day after activation, I experienced a complete internet outage.
Again, on 9th June 2025, there was no internet connectivity, and this time it took 48 hours (2 full days) to restore the service.
Shockingly, within the same billing cycle, on 9th July 2025, the internet stopped working again and was only restored after 3 days of continuous follow-up.
Despite raising repeated complaints, the resolution time has been excessively delayed. Technicians assigned to the complaints do not respond to calls, and once the issue is finally resolved, they repeatedly call back just to collect the OTP for complaint closure, rather than providing proactive or empathetic support.
This level of service is unacceptable, especially for a prepaid customer who relies heavily on internet connectivity for both work and academic commitments. The repeated disruptions have caused significant loss of productivity and study hours.
ACT Fibernet's post-payment customer service is extremely poor, and shows a lack of accountability. It is disheartening that a service provider of this scale operates with such negligence, while several local ISPs offer faster and more responsible support.
I demand:
Immediate rectification of ongoing service issues.
Compensation for the repeated outages and the number of days without service.
If this issue is not addressed promptly, I will be compelled to seek out for the refund.