[Resolved] ACT Fibernet — Internet not working

[Resolved] ACT Fibernet — Internet not working

C cruix18 Nov 16, 2021

Respected Sir/Madam, My ACT Fibernet stopped working on 12th November 2021. I raised a complaint on 12 Nov 2021. Instead of solving the problem, the service team closed the complaint. I again raised the complaint. By the end of the day (13/11/21), the service team again closed the complaint ticket without rectifying it. Next day(14/11/21) a service person called up and promised to resolve the problem. At the end of day(14/11/21), he too closed the complaint ticket without solving it. I am losing my trust and faith in ACT. It’s 5 days since my internet connection is down.I am a loyal customer of ACT (since 2016) and have 2 connections in my house. Now both are not working and complaints are also not addressed. Now I am feeling bad about choosing ACT. I have enclosed the complaint ticket/service request numbers below. Please help. 1.Complaint/Service request Number(1) - SR[protected] (Account No.[protected] 2.Complaint/Service request Number(2) - SR[protected] (Account No.[protected] 3.Name - KARTHIKEYAN 4.Mobile No. [protected] 5.Email - [protected]@gmail.com 6.Place - No.290, 2nd Main Road, Natesa Nagar, Virugambakkam, Chennai 600092. Thanking You Regards, Dr Karthikeyan +91- [protected] [protected]@gmail.com Was this information helpful? No (0) Yes (3)
Nov 19, 2021 Complaint marked as Resolved After repeated calls and mails(From 12 Nov 2021 to 16 Nov 2021), the company (ACT Fibernet) has resolved the issue. The service person changed the wires and internet started working . ACT Fibernet customer support has been notified about the posted complaint. Verified Support Nov 16, 2021 ACT Fibernet Customer Care's response Hi, We understand that you are facing issue and we are looking forward to resolving it as soon as possible. Not to worry, we will assist you on this.
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