[Resolved]  ACT Fibernet — Internet not working

Respected Sir/Madam,

My ACT Fibernet stopped working on 12th November 2021. I raised a complaint on 12 Nov 2021. Instead of solving the problem, the service team closed the complaint. I again raised the complaint. By the end of the day (13/11/21), the service team again closed the complaint ticket without rectifying it. Next day(14/11/21) a service person called up and promised to resolve the problem. At the end of day(14/11/21), he too closed the complaint ticket without solving it. I am losing my trust and faith in ACT. It’s 5 days since my internet connection is down.I am a loyal customer of ACT (since 2016) and have 2 connections in my house. Now both are not working and complaints are also not addressed. Now I am feeling bad about choosing ACT. I have enclosed the complaint ticket/service request numbers below. Please help.

1.Complaint/Service request Number(1) - SR[protected] (Account No.[protected]

2.Complaint/Service request Number(2) - SR[protected] (Account No.[protected]

3.Name - KARTHIKEYAN
4.Mobile No. [protected]
5.Email - [protected]@gmail.com
6.Place - No.290, 2nd Main Road, Natesa Nagar, Virugambakkam, Chennai 600092.

Thanking You

Regards,
Dr Karthikeyan
+91- [protected]
[protected]@gmail.com