ACT Fibernet — Internet not working

Address: 1008, Lancor Infinys, Medavakkam Main Road, Keelkattlai.

My internet services got interrupted on Saturday 01.11.2025 night around 9 pm. I have complained through the customer care number, and they have given the ETR around 2nd November 9 pm to resolve the issue.
Nobody called on 2nd November, and none visited.

The ETR was then shifted to next day 3rd November, 9 am, but not cleared, nobody called. I have mailed to the nodal officer who did not respond but auto reply came to me saying they are working on my problem.

On 3rd November, I have given many calls to the customer care and the person who was allotted to look after many times but he called me at 1 pm and told me that he will come at 2.30 pm to 3 pm which he did not and called me at 8 pm and asking whether he can come at that time.

In the meantime, I have mailed to the appellate. Authority and found no positive response.